Customer Service Specialist

Customer Service Specialist Position Summary This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction. Daily task will vary depending on customer demands, such as: appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. Primary focus will be on the customer experiences with the purchasing of goods and services provided by Auxiliary Services. Benefits Eligible Key Responsibilities Resolve customer issues and find solutions or alternatives in a timely manner. Work as frontline cashier. Assist Customer Relations customers with inquiries. Process Departmental order. Process Appeal results. Answer switchboard – 5 Lines. Answer and/or assign all tickets via TeamDynamix. Screen and distribute incoming correspondence. Prepare letters, reports, and records as assigned. Participate in department and campus-wide activities associated with the duties and responsibilities of the position. Minimum Education and Experience High school diploma or equivalent Knowledge, Skills, and Abilities In-depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems. Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service. Ability to act calmly and take action in dynamic situations. Experience utilizing TouchNet, FLEX, Team Dynamix, and data analysis software such as QLIK. Physical Demands Lift 25 pounds. Stand or sit for many hours. Equal Opportunity Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (View email address on click.appcast.io). Contact Information Karey Kazemi View email address on click.appcast.io #J-18808-Ljbffr The University of Georgia