Senior Operations Analyst

Senior Operations Analyst

Scottsdale, Arizona, United States

The Role

The Senior Operations Analyst provides advanced analytical and decision support across Plexus' global logistics and distribution network. This role turns complex operational and financial data into clear insights that improve cost, service, inventory, capacity, and network performance.

You will analyze performance across transportation, warehousing, fulfillment, inventory, and third-party logistics (3PL) providers while building the reporting, forecasts, financial models, and business cases leaders use to make decisions.

This is a highly visible role for someone who enjoys solving complex problems, challenging assumptions, and translating data into measurable business results.

Employee Value Proposition

This is an opportunity to help build and shape the analytical capability supporting Plexus' global logistics and distribution organization.

You will have meaningful ownership of the reporting, forecasting, financial models, and decision-support tools used to manage a multi-country distribution network, significant freight and fulfillment spend, and multiple 3PL relationships.

With direct exposure to senior leadership and partnerships across Distribution, Inventory, Buyers, Finance, Technology, and external providers, you will have the autonomy to modernize how we use data, influence major operational and financial decisions, and demonstrate measurable impact on cost, service, and future growth.

Key Performance Objectives

• Establish the Operational Baseline: Within the first 90 days, develop a reliable view of logistics and distribution costs, service performance, inventory trends, capacity requirements, and critical data-quality gaps.
• Create Consistent Performance Measurement: Establish standardized KPIs and reporting across inventory, transportation, warehousing, fulfillment, and 3PL operations, including documented definitions, calculations, and data sources.
• Elevate Executive Decision Support: Build an executive reporting cadence that clearly identifies material variances, operational risks, root causes, recommended actions, and accountable owners.
• Improve Cost Visibility: Develop cost-to-serve and unit-cost models across transportation, warehousing, fulfillment, storage, and inventory to improve financial decision-making.
• Drive Measurable Optimization: Identify, prioritize, and quantify cost-saving and service-improvement opportunities and establish a process for validating realized results.
• Strengthen Forecasting and Capacity Planning: Translate sales and demand plans into volume, shipment, storage, and capacity forecasts while measuring and continuously improving forecast accuracy.
• Support Strategic Network Decisions: Develop financial models, business cases, and scenario analyses supporting 3PL negotiations, RFPs, budgeting, network decisions, and strategic initiatives.
• Modernize Reporting and Analytics: Improve the accuracy and efficiency of recurring analysis by reconciling data across NetSuite, WMS, 3PL, carrier, and financial systems and automating high-value manual reporting.
• Become a Trusted Analytical Partner: Provide Global Logistics & Distribution leadership with timely, clear, and actionable recommendations that influence operational and financial results.

Performance Accountabilities

Analytics & Decision Support

• Analyze logistics, distribution, inventory, transportation, service, capacity, and cost performance to identify risks, opportunities, and recommended actions.
• Develop business cases, financial models, and scenario analyses to support network, 3PL, transportation, budgeting, and strategic decisions.
• Support annual planning, forecasting, and long-range logistics and distribution strategies.

Performance & Cost Optimization

• Develop and maintain KPIs, dashboards, scorecards, and executive reporting across global logistics and distribution.
• Monitor performance against budgets, forecasts, SLAs, and operational targets; identify root causes and recommend corrective actions.
• Analyze transportation, warehousing, fulfillment, storage, and inventory costs to identify and validate savings and service improvements.
• Support 3PL and transportation RFPs, pricing reviews, provider evaluations, and contract renewals.

Forecasting & Capacity Planning

• Translate sales and demand forecasts into volume, shipment, storage, labor, and capacity requirements.
• Identify capacity risks, model alternative scenarios, and improve forecast accuracy over time.
• Partner across Inventory, Distribution, Transportation, Buyers, and Finance to align planning assumptions.

Data, Systems & Process Improvement

• Reconcile and analyze data across NetSuite, WMS, 3PL, carrier, and financial systems to improve accuracy and visibility.
• Partner with Technology and business teams to resolve data, integration, and reporting issues.
• Automate recurring reporting and develop scalable analytical tools and processes.

Collaboration & Influence

• Serve as a trusted analytical partner to Global Logistics & Distribution leadership and cross-functional teams.
• Translate complex analysis into clear, executive-ready insights and recommendations that drive decisions and accountability.
• Partner effectively with internal teams and third-party providers to improve operational and financial performance.

Performance Qualifications

The successful candidate will bring demonstrated experience delivering results in complex logistics, distribution, or supply chain environments, including the ability to:

• Turn data into action: Analyze logistics, inventory, transportation, 3PL, service, and cost data and translate findings into recommendations that improve performance.
• Build meaningful performance measures: Develop KPIs, dashboards, and executive reporting that identify risks, root causes, and opportunities.
• Drive cost and service improvements: Use financial modeling and operational analysis to identify, quantify, and validate savings and performance improvements.
• Forecast operational needs: Translate demand into shipment, inventory, storage, and capacity requirements while improving forecast accuracy.
• Influence strategic decisions: Develop business cases and scenario analyses that support 3PL, transportation, network, capacity, and investment decisions.
• Improve data and reporting: Reconcile data across ERP, WMS, 3PL, carrier, and financial systems and automate manual reporting where possible.
• Leverage analytical tools: Use advanced Excel, BI and data-visualization tools such as Tableau, and SQL or comparable tools to analyze complex data, automate reporting, and create actionable insights.
• Influence through insights: Communicate complex analysis clearly to senior leaders and cross-functional partners to drive decisions and accountability.
• Navigate ambiguity: Independently structure complex problems, challenge assumptions, prioritize competing needs, and deliver results.
• Education: A bachelor's degree in Supply Chain, Logistics, Operations, Analytics, Finance, Business, or a related.

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

Benefits

• Highly rated and competitive medical plans.
• 401 (k) with company match and immediate vesting.
• 1-on-1, personalized health coaching.
• Many other voluntary benefits.