Line Service & Facilities Manager

Job Description

Job Description

The Line Service & Facilities Manager at Rocket Air Flight Academy (formerly Melbourne Flight Training) oversees daily line service operations, ground support activities, and facility maintenance to ensure the flight training fleet and facilities remain safe, secure, clean, well-maintained, and ready for operations. This role leads the Line Service team, coordinates aircraft staging and ground support, and ensures consistent adherence to Rocket Air’s standard operating procedures, safety practices, and applicable Federal Aviation Administration (FAA) regulations. The Manager also coordinates facility maintenance, repairs, inspections, and service requests with approved third-party vendors and contractors, including scheduling service visits, arranging facility access, communicating work requirements, monitoring progress, and escalating repair needs or expenditures requiring management approval.

Working closely with Dispatch, Aircraft Maintenance, Flight Instructors, and Flight Academy leadership, the Line Service & Facilities Manager supports efficient flight training operations, maintains high standards for aircraft and facility readiness, and promotes a culture of safety, accountability, teamwork, and exceptional service.

5 Main Roles & Responsibilities

• Team Leadership & Employee Development
• Safety & Regulatory Compliance
• Ramp Operations & Aircraft Handling
• Aircraft Readiness & Condition Management
• Facility Management & Operational Coordination

Duties and Responsibilities

• Supervise, schedule, and coordinate Line Service Technicians to ensure appropriate staffing, operational coverage, and efficient daily operations, including recruiting, onboarding, training, performance management, and employee development.
• Promote a strong safety culture by training employees and ensuring compliance with Rocket Air's documented processes and procedures, applicable FAA requirements, aircraft handling and towing standards, ramp safety, Foreign Object Debris (FOD) prevention, aircraft security, and cleaning standards.
• Conduct and oversee routine safety inspections, ensure required training and documentation are maintained, and promptly address or escalate hazards, aircraft damage, discrepancies, incidents, near misses, and other safety concerns.
• Oversee daily ramp operations, including aircraft towing, repositioning, staging, parking, securing, and opening and closing procedures, in coordination with Dispatch to support flight training schedules and aircraft readiness.
• Establish and monitor procedures for aircraft condition checks, cleanliness, detailing, and discrepancy reporting, ensuring concerns are communicated to Dispatch, Aircraft Maintenance, and other appropriate personnel.
• Oversee the availability, condition, safe operation, and maintenance of ground support equipment, golf carts, and operational supplies, including engine oil and other approved consumables.
• Manage the cleanliness, organization, safety, and general condition of hangars, ramp areas, and designated facilities, coordinating routine upkeep and identifying maintenance, repair, and improvement needs.
• Coordinate facility maintenance, repairs, inspections, and service requests with approved third-party vendors and contractors, including scheduling visits, coordinating access, communicating work requirements, monitoring progress, and escalating repair needs or expenditures requiring management approval.
• Coordinate with Dispatch, Flight Instructors, Aircraft Maintenance, and Flight Academy leadership to resolve operational issues, prioritize aircraft and facility support needs, and improve efficiency and dispatch readiness.
• Develop and maintain departmental schedules, checklists, standard procedures, inspection logs, training records, and operational reports; communicate staffing, safety, equipment, facility, and aircraft readiness concerns to leadership.
• Monitor employee performance, provide ongoing feedback, and address performance or conduct concerns in coordination with Flight Academy leadership and Human Resources.  
• Promote teamwork, accountability, professionalism, and adherence to Rocket Air's core values while identifying opportunities to improve departmental performance and operational efficiency.
• Perform other duties as assigned to support the safety, efficiency, and success of Rocket Air Flight Academy.

Qualifications

• High school diploma or equivalent required.
• Prior experience in aviation line service, flight school operations, aircraft ground support, or a related aviation environment required.
• Previous supervisory or team leadership experience required.
• Valid driver's license and ability to safely operate authorized ground support equipment.
• Demonstrated knowledge of ramp safety, aircraft towing, aircraft security, and ground support operations.
• Knowledge of applicable FAA regulations and aviation safety practices and familiarity with 14 CFR Part 141 and Part 61 operations required.
• Proficiency with basic recordkeeping, checklists, inventory tracking, and routine operational reporting.
• Strong communication, organizational, problem-solving, and time-management skills.
• Ability to prioritize competing demands in a fast-paced operational environment.
• Demonstrated leadership, sound judgment, attention to detail, and commitment to safety.

Physical Requirements

• Ability to work around aircraft, moving vehicles, ground support equipment, noise, and active ramp operations while following established safety precautions.
• Ability to work outdoors in varying weather conditions, including heat, rain, wind, and other environmental conditions.
• Ability to lift and carry a minimum of 50 pounds.
• Ability to push, pull, bend, kneel, squat, and work in awkward positions or confined spaces as required.
• Ability to stand and walk for extended periods and carry tools, supplies, and materials.
• Availability to work flexible hours, including early mornings, evenings, weekends, or holidays as operational needs require.

Salary starting at $55,000 and is commensurate with experience

Benefits:  Medical, Dental, Vision, 401(k) Savings Plan, and Paid Time Off