Student Services Coordinator

Current Madison College employees must apply to the internal career site by logging into Workday Job Posting Date: September 19, 2026 Application Deadline: Salary Information: $21.23 - $25.12 (For current employees, pay may not be restricted to the posted range and will be set in accordance with the Madison College Compensation Manual guidelines for internal salary placement.) Department: School of Academic Advancement_Office Staff Job Description: Madison College is seeking a Student Services Coordinator to join our collaborative, supportive, people-first team. This position provides frontline support to adult education students as they navigate college and career opportunities, serving as the first point of contact and a central resource for career navigation, post-secondary credential exploration, the foreign credential evaluation process and support service referrals. Success in this role involves fostering a welcoming environment, accurately assessing student needs and facilitating timely access to appropriate resources and services. This position contributes to institutional objectives by enhancing the student experience, promoting equitable access and supporting the effective delivery of student services. The School of Academic Advancement provides Adult Education opportunities for adult learners in our community through High School Completion (GED/HSED), English as a Second Language (ESL), Development Education/College Readiness and Integrated Education and Training (IET) programming. We are looking for someone who brings a student-centered mindset, strong communication, problem-solving, and customer service skills, along with a collaborative approach to their work. In this role, you will partner with School of Academic Advancement faculty/staff, as well as cross-functional teams across Enrollment Services, Academic Advising, Career and Employment Services, Disability Services, Financial Aid, and other areas, gaining broad exposure to campus resources while playing a key role in improving student access, engagement, and success. Position Details: Schedule: This is a full-time position, 40 hours per week, 52 weeks out of the year, with core hours Monday through Friday, 8:00 AM - 4:30 PM, with occasional evenings or weekend hours depending on school-related events. Benefits: Madison College offers an excellent benefits package including vacation, holidays, health, vision, dental and life insurance, and participation in the Wisconsin Retirement System (WRS). Grant-Funded Position: This position is funded through an annual grant. The current funding period extends through June 30, 2027 , with funding anticipated to be renewed annually. Location: This position is located at our Goodman South branch campus. Limited travel to other branch campuses is expected. This position will be open until filled with the first review date of September 27, 2026, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. Required Document (2): Resume Cover Letter *Failure to include these required documents by the first consideration date will result in the disqualification of your application. Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve, address challenges, and develop innovative solutions. Come be part of our great team! Accountabilities: Serve as a primary point of contact for adult education students, including GED/HSED, English as a Second Language (ESL), and developmental education learners, providing timely assistance and connecting students with appropriate college services, resources and supports. Conduct student intake and onboarding by assisting with account creation, placement testing guidance, appointment scheduling and program exploration, while identifying students' educational and career goals to support individualized next steps. Support adult learners in exploring career pathways by providing information about careers, occupations, and training opportunities, as well as connecting students with career exploration tools, advising resources and appropriate college programs. Assist with enrollment for high school completion, basic education and English language learning programs by reviewing student records and helping determine course needs to support appropriate placement. Provide individualized guidance and referrals to help students identify appropriate next steps based on their education background, career interests, academic readiness, personal circumstances, and postsecondary goals, including connections to academic advising, career services, financial aid, student support services and community resources. Administer standardized assessments, maintains accurate student records and data entry while following established testing procedures and protocols that support compliance with grant and state requirements. Coordinate and supports outreach events, orientations, career exploration workshops, and other student engagement activities, including appointment tracking and student communications and contact lists to enhance engagement and student retention. Maintain effective communication and collaboration with college departments, community partners, employers and workforce development resources to help adult learners access education, training and career pathway opportunities. Contribute to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential. Knowledge, Skills & Abilities: Knowledge of, or ability to quickly learn, enrollment processes, testing procedures and student support services. Skill in triaging student needs and coordinating referrals to academic, financial and personal support services. Ability to work independently with general supervision. Ability to provide customer service and resolve concerns. Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment. Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment. Skill in effectively and respectfully communicating with others. Ability to travel several times per year to other branch campuses. Minimum Requirements: Associate's Degree or equivalent work experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position 1 + years of relevant work experience Bilingual skills are preferred but not required Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you are experiencing application issues, please contact us at the Talent Acquisition email View email address on click.appcast.io or HR hotline View phone number on click.appcast.io. To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email. Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at View phone number on click.appcast.io or View phone number on click.appcast.io. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 View phone number on click.appcast.io Madison Area Technical College