EPIC Trainer

5 + years of Epic training experience. Certification in MST / TED 300 or other Epic certifications. Project management experience, and full-cycle EHR implementation and support. experience. The ability to work all three tours on the Maimonides campus. This is an on-site/in-person position. Not remote.

This position is looking for an experienced Epic Trainer / EHR Implementation Professional who can train healthcare staff on Epic applications, support hospital-wide EHR deployments, manage projects, and provide post-go-live support. The candidate must be comfortable working in a hospital environment and be flexible enough to work any shift ("all three tours") on the Maimonides campus.

1. Experience Requirement

5+ Years of Epic Training Experience

• Minimum 5 years training users on Epic applications.
• Experience creating and delivering training programs for:
  • Physicians
  • Nurses
  • Clinical Staff
  • Administrative Staff
  • Revenue Cycle Teams

Expected Responsibilities:

• Conduct classroom and virtual training sessions.
• Develop training materials and workflows.
• Create user guides and job aids.
• Assess user competency.
• Support users during go-live events.

2. Epic Certification Requirement

Required:

MST (Master Trainer) / TED 300 or other Epic certifications

3. Project Management Experience

The candidate should be able to manage training and implementation projects.

Responsibilities:

• Project planning
• Timeline management
• Resource coordination
• Risk identification
• Stakeholder communication
• Status reporting

4. Full-Cycle EHR Implementation Experience

They want someone who has participated in the entire lifecycle of an EHR deployment.

Phase 1: Planning

Activities:

• Workflow discovery
• Requirements gathering
• Gap analysis
• Stakeholder meetings

Phase 2: Build & Configuration

Activities:

• Epic workflow design
• Training environment setup
• Training content creation

Phase 3: Testing

Activities:

• Unit Testing
• Integrated Testing
• User Acceptance Testing (UAT)

Phase 4: Training

Activities:

• End-user training
• Super-user training
• Provider training

Phase 5: Go-Live

Activities:

• At-the-elbow support
• Command center support
• Issue resolution

Phase 6: Post Go-Live Support

Activities:

• Optimization
• Additional training
• Workflow improvements
• Incident management

5. EHR Support Experience

Experience supporting Epic after implementation.

Responsibilities:

• Resolve Epic-related issues
• User troubleshooting
• Ticket management
• Workflow enhancements
• Training refreshers