Partnerships Program Manager

Job Description

Job Description

About Harri

It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers.

We are excited to recruit for this pivotal Partnerships Program Manager to own the day-to-day management, health, and growth of Harri's key payroll and HCM technology partnerships. You'll be the bridge between Harri's technical integration and product/engineering teams, our partners' technical and partnership teams, and our go-to-market organization making sure opportunities and risks are identified and actioned, joint go-to-market motions are executed, and escalations get resolved before they become customer-facing problems.

What You'll Be Doing

As a Partnerships Program Manager, you will own the day-to-day management, health, and growth of Harri's key payroll and HCM technology partnerships.

Your responsibilities will include:

• Own partner relationship management for Harri's payroll/HCM integration partners serving as Harri's primary day-to-day point of contact.
• Manage integration health: track API/data integration status, monitor for breaking changes on the partner side, and coordinate with Harri engineering to resolve integration issues before they impact mutual customers.
• Run partner governance cadence: schedule and lead regular business reviews (QBRs), maintain shared roadmaps, and track joint commitments to completion.
• Coordinate joint go-to-market activity: work with Sales, Marketing, and Customer Success to activate co-marketing, referral programs, and joint sales motions with partners.
• Manage escalations: act as the internal quarterback when a partner-related issue affects a customer (e.g., payroll sync failures, data mapping errors, onboarding delays), coordinating cross-functional resolution.
• Maintain partnership documentation: keep partnership agreements, integration specs, contact matrices, and program status current and accessible to internal stakeholders.
• Track and report on partnership performance: build and maintain dashboards/reporting on integration volume, partner-sourced pipeline, referral activity, and partner satisfaction.
• Support contract and commercial administration: work with Legal and Finance on partnership agreement renewals, amendments, and compliance requirements specific to each partner relationship.
• Identify and evaluate new partnership opportunities within the payroll/HCM ecosystem as Harri's footprint expands.

More About You: What Can You Bring?

We are looking for an individual who brings:

• 3-6+ years of experience in partnerships, alliance management, or program management, ideally within HR tech, payroll, fintech, or B2B SaaS.
• Direct experience with payroll or HCM platforms - prior work at, with, or managing a partnership involving a major payroll or HCM provider is strongly preferred.
• Strong program/project management skills - comfortable running structured cadences, tracking multiple workstreams, and driving accountability without direct authority over the people involved.
• Excellent relationship management instincts - able to build trust with external partner contacts ranging from technical integration teams to commercial/BD counterparts.
• Clear, structured communicator - able to synthesize partner status into concise updates for executive stakeholders.
• Comfortable operating with a fair amount of autonomy in a lean, fast-moving team; this role has real ownership from day one.
• Bonus: familiarity with the hospitality/restaurant/franchise vertical, or with Harri's specific enterprise customer base (QSR, multi-unit franchise operators).

When and Where You'll Be Doing It

This is a full-time position.

Location: New York; Hybrid.

The salary range for this position is $120,000- $130,000 (USD), depending on experience.

This role reports directly to the CFO.

What Will You Get in Return?

Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You'll get:

• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

Equity, Diversity, and Inclusion

We're committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy, vibrant, and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.