Assistant Community Operations Manager

JOB DESCRIPTION

Date: 4/28/2026 Title Assistant Community Operations Manager Reports to Director, Community Operations Location Verrado | Buckeye, AZ FLSA Status Exempt Job Type Full-time Summary Cohere’s Assistant Community Operations Manager will actively support the values, vision and philosophies of the company, while demonstrating a style of support and organization that allows stakeholders, and team needs to be met with a high level of satisfaction. Candidates will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients. The Assistant Community Operations Manager will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow‑through. Scope Manage all administrative duties for the support of the Operations Team, including tasks, special projects, events, and mass mailings. Respond to general inquiries from residents, commercial owners and other stakeholders (written, phone calls and in‑person) and forward requests for specific inquiries to the appropriate team member. Lead efficient deployment of Community Concern Forms including tracking, contractor coordination, follow‑up with stakeholders and electronic documentation of all relevant communication. Interpret governing documents and community guidelines to determine compliance and non‑compliance issues. Track and monitor community standards; maintain the integrity of all compliance documentation. Support the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process. Administer records management via property transfer software – Homewisedocs.com; coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re‑sales and complete accompanying documentation. Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re‑sales, builder sales and all transfer and disclosure documentation. Assist the Director, Community Operations with all aspects of association board meetings and community member meetings, including operations reporting statistics for board meetings, special presentations and other documents as requested. Complete the administrative needs for association board meetings and community member meetings, including operations reporting statistics for board meetings, special presentations and other documents as requested. Ensure the integrity of all association documents & files; serve as records management coordinator. Create and implement educational community‑wide workshops, events, and outreach programs to grow community knowledge and familiarity with the community vision, guidelines, and architectural standards. Manage operations calendar. Work with the Director for recruiting, hiring and training operations staff; ensuring staffing levels are appropriate for job requirements. Manage any part‑time staff and operations assistant for Verrado Community Association. Manage community lease tracking and community outreach regarding rental guidelines; maintain integrity and organize leases in electronic files. Manage relevant Website content for Operations Team events, meetings, and governing document updates. Participate in Cohere Councils of Excellence and engage in ongoing personal and professional development aimed at expanding capabilities, knowledge, and passion for the work. Attend after‑hours events and meetings as necessary. Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale. Attributes Key attributes for a successful Assistant Community Operations Manager include, but are not limited to the following capabilities, qualifications and performance skills: Passion for people and ability to engage in authentic, meaningful ways Enthusiastic, positive and professional demeanor Outstanding customer service skills and instincts Personable, tactful and diplomatic Ability to foster a collaborative environment when serving both internal and external customers Collaborative, team‑centered approach Excellent verbal, written and personal communication skills Conscientious and dependable work ethic and attention to detail Organization, prioritization, follow‑up and time management skills Ability to keep the organization’s vision and values at the forefront of decision‑making and action Ability to establish and convey a sense of purpose in alignment with the values of Community Life Innovative and creative problem solving using a “win‑win” approach Initiative to think, reason and make independent decisions Familiarity with general accounting practices, financial statements and budget processes Able to work independently and in a team environment Project enthusiastic, positive and professional demeanor Possess strong management and organizational skills Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails, exceptional multi‑tasking ability Flexible, adaptable and growth‑oriented Manages all operational items for the Verrado committees, which include keeping websites up to date, members up to date and calendar up to date. Requirements Minimum of 3 years of progressively responsible customer service, administrative and/or operations management experience required Knowledge of community associations, community amenities and community governance a plus Minimum of 1 year of community association management experience preferred Bachelor’s or associate degree in a related field with transferable skills and knowledge Experience in meeting coordination Experience working with committees, volunteers and similar stakeholder groups Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint; familiarity with social media channels (Facebook, Instagram, Twitter) Interest in community association professional development opportunities Work Environment and Physical Demands Work flexible schedules, including some evenings and weekends. Provide one’s own transportation for off‑site programs, meetings with partners, picking up necessary supplies, etc. Must have a current drivers’ license and an acceptable driving record. Capable of frequently lifting and/or moving up to 30 pounds. Be on feet for extended periods. Operating Principles Instill a sense of fun and enthusiasm in everything we do. Encourage dynamic collaboration between internal and external stakeholders. Exercise tact, diplomacy and fair‑mindedness in all interactions while providing exceptional customer service. Reflect a work style based on inclusiveness, mutual respect, consensus‑building, and responsiveness to changing needs and opportunities. Embrace the vision, goals and aspirations of Cohere. Benefits 401(k) Dental Insurance Health Insurance Vision Insurance Paid Time Off Pay $44,000 – $60,000 per year Equal Opportunity Employer Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Application Terms We reserve the right to close the posting when a sufficient number of qualified applicants have been received. #J-18808-Ljbffr Cohere