Guest Service Associate - Sales & Guest Experience

Overview The role of a Guest Service Associate (GSA) is the first and last impression of the guest's overall experience. A GSA maintains a cheerful and positive attitude and works with a team that shares in the excitement and passion for Revealing Beautiful Skin. This is a sales position at European Wax Center (EWC). Responsibilities Selling wax passes. Opening and closing procedures of the center. Manage the flow of guests in and out of the center and assist with questions as needed. Maintain the Reservation Book regarding the guest's requests and associate's availability. Educate all guests on EWC's product portfolio, Strut 365™, demonstratE products on guests, and explain the benefits and savings of Wax Passes while remaining consistent with waxing services. Maintain the front of the center, including restocking product shelves and refilling brochure and card holders. Educate guests on current in-center promotions. Check their schedule on a weekly basis. Arrive to work on time wearing the appropriate dress code and name tag. Follow all corporate policies and procedures. Participate in community events and street team marketing when requested. Participate in all weekly Strut Sessions (if a Strut Session falls on a day the associate is not scheduled, attend a minimum of 1 Strut Session per month). Participate on Strut Bloomfire by actively commenting on questions and posts. Create a memorable guest experience by using EWC terminology and tailoring scripts and standard responses while working at the location. Maintain and exceed center and individual goals. Maintain center cleanliness. Other duties as assigned. Qualifications High school diploma or GED required; or one–two years of related experience or training. An equivalent combination of education and experience will also be considered. #J-18808-Ljbffr Anchor Point Management Group