Receptionist Hospitality clerk

Job Description

Job Description

The primary role of the Receptionis t is to provide front desk reception services while delivering a high level of hospitality support to clients, visitors, and staff.

Essential Duties and Responsibilities

• Greet clients, visitors, and staff in a professional and courteous manner
• Answer and direct incoming calls using a multi-line phone system
• Manage visitor check-in procedures and maintain security protocols
• Maintain reception area cleanliness and professional appearance
• Provide hospitality services including conference room setup, beverage service, and catering coordination
• Assist with meeting room scheduling and preparation
• Coordinate courier pickups and deliveries
• Assist with scanning, copying, and document handling
• Provide backup support across office services functions
• Crosstrain on all site duties and schedules
• Always maintain confidentiality and professionalism
• Perform other duties as required

Qualifications & Experience

• Minimum 5 years of related work experience
• Ability to multitask in a fast-paced environment
• High School Diploma or equivalent
• Associate degree or bachelor’s Degree preferred.
• Strong knowledge of Microsoft Word, Excel, Outlook, Teams
• Excellent verbal and written communication skills.
• Ability to deal effectively with individuals at all organizational levels.
• Good judgment and ability to make timely and sound decisions.

Education Requirements

Associate degree or bachelor’s Degree preferred

Physical Demands

• Ability to lift and carry boxes weighing up to 50 pounds unassisted.
• Must be able to move about intermittently throughout the workday.
• Ability to stand for extended periods while performing office-related tasks.

Work Environment

• Ability to work collaboratively and productively as part of a team.
• Must be adaptable to changing client needs and priorities.
• Hybrid work schedule: combination of remote work and on-site presence at assigned client location.

Equipment Software

• Must be proficient on the computer, laptop, monitors, mouse, keyboard, headset, copier, scanner, fax machine
• Must be proficient in MS Office and Google Apps
• Must be proficient in MS Suite
• Must have working knowledge of Teams, Zoom, or a similar virtual meeting platform
• Candidates familiar with Citrix platform will be preferred

 

Occupational Health and Safety

Employees are responsible and accountable for:

· Compliance with workplace policies and procedures for risk identification, risk assessment and risk control

· Active participation in activities associated with the management of workplace health and safety

· Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace

· Correct utilization of appropriate personal protective equipment

· Compliance with the MCS Safety Manual and MCS Associate Manual provided on date of hire.