Sr Network Engineer

Sr Network Engineer-IC3

As the Network Provisioning/Partner Analyst, you will be responsible for managing the provisioning circuit orders deployed globally. Being entirely a cloud service, connectivity is critical to ensure that the customer experience is optimal. Your ability to work independently with limited direction, communicate effectively with team members in disparate geographic locations, and provide timely status will be keys to success. Prior experience with networking, specifically circuit provisioning and associated contract categorizing, is a key requirement for this role. Responsibilities and scope include both carrier relations as well as working with colocation site. Primary roles and responsibilities for this role are as follows:

• Serve as the main point-of-contact for all carriers that provide services.
• Partner with the IT and production networking teams to own and manage the global circuit lifecycle roadmap.
• Work with carriers to manage all types of circuits used by ServiceNow. This includes Internet access circuits, Metro Ethernet and MPLS.
• Knowledge of telecom services, including knowledge of carrier service platforms
• Own, manage, and communicate all aspects of the provisioning process including placing the order, generating POs, getting FOC dates, and working with the teams to connecting the circuit.
• Track all circuits globally using our circuit management database.
• Regularly audit and provide reports around all owned circuits.
• Ensure in-flight orders are delivered in a timely manner.
• This is a key role that has a broad and visible scope across our networking teams. Being able to deliver against project timelines is critical to success.

Desired Skills

The candidate should have a background in global circuit provisioning and working with diverse carriers. The following is a list of requirements for this role:

• A minimum of 5 years of experience is working on Internet, Metro Ethernet, and MPLS circuit provisioning.
• Degree in a technical field or equivalent work experience.
• Success with delivering projects on-time and in scope.
• Demonstrated skill in writing and editing process maps, technical specifications, and other documentation for internal publication.
• Prior knowledge of RFI, RFP and contract negotiations
• Telecom knowledge including VOIP / SIP. Prior network engineering knowledge a huge plus.