Lead Barista

Black Rock Mountain Resort Barista

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

What you will have an opportunity to do:

Essential Functions:

• Prepare and serve a full range of coffee, espresso, and specialty beverages to recipe and quality standards.
• Lead by example in delivering warm, engaging, and efficient guest service for every interaction.
• Supervise and support barista staff during shifts, providing real-time coaching and guidance.
• Assist in the onboarding and training of new baristas, ensuring consistency in drink preparation and service standards.
• Open and close the market as needed, including setup, breakdown, and checklist completion.
• Monitor product levels throughout the shift and coordinate restocking to prevent shortages.
• Ensure proper labeling, storage, and rotation of all products in accordance with health and safety standards.
• Maintain cleanliness and organization of the coffee station and market area at all times.
• Handle cash and POS transactions accurately and assist team members with transaction issues as they arise.
• Communicate any equipment issues, guest concerns, or team needs to the F and B Manager promptly.
• Assist in tracking inventory and submitting supply requests to management.
• Uphold all health, safety, and sanitation standards and ensure the team follows them consistently.

What are we looking for?

Requirements:

• High school diploma or equivalent required.
• Minimum of 2 years of barista experience, with at least one year in a lead, senior, or supervisory capacity preferred.
• Strong knowledge of espresso preparation, drink recipes, and coffee equipment operation.
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a small team in a fast-paced environment.
• Reliable, punctual, and detail oriented.
• Comfortable handling guest concerns with professionalism and confidence.
• Basic math and cash handling skills.

Physical Requirements:

• Must be able to stand and walk for extended periods, up to 8 hours per shift.
• Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.
• Frequent reaching, bending, and stooping throughout the shift.
• Ability to operate espresso machines and other market equipment safely.
• Comfortable working in a small, enclosed market space with hot equipment and refrigeration units.

Compensation: $20.00 - $22.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.