Automotive Service Advisor

Job Description

Job Description

Sales & Service Advisor:

For more than 20 years, Precision Off Road has built a reputation for quality truck customization, accessories, service, and repair.

We build lifted trucks, custom vehicles, and projects our customers are excited about, while also providing professional automotive repair, maintenance, wheels, tires, suspension, alignments, accessories, and fleet services.

We're looking for an experienced Sales & Service Advisor who knows how to build relationships, identify opportunities, and close sales.

This person will take ownership of the customer relationship from the first phone call or walk-in through the completed job.

MISSION:

To build the highest-quality trucks while delivering an exceptional customer experience through craftsmanship, integrity, and an uncompromising commitment to quality.

VISION:

To be the shop people call first because they know we'll either solve the problem or connect them with someone who can.

THE OPPORTUNITY:

• This is not an order-taking position.
• We're looking for someone who can listen to what the customer wants, understand what their vehicle needs, present the right options, build value, follow up, and close the sale.
• You'll be responsible for the entire sales and customer experience, including inbound leads, phone calls, showroom customers, service advising, estimates, follow-up, closing, and communication throughout the job.
• The goal is simple: increase revenue and gross profit while delivering the level of customer experience and quality Precision Off Road is known for.

WHAT YOU'LL BE RESPONSIBLE FOR:

• Handle inbound phone, web, and walk-in sales opportunities.
• Greet customers and identify their needs, goals, and budget.
• Sell wheels, tires, suspension, lift and leveling kits, accessories, repairs, maintenance, and other automotive services.
• Build accurate estimates and clearly present options to customers.
• Recommend additional products and services when they provide value to the customer.
• Follow up on open estimates and unsold opportunities.
• Convert leads and estimates into scheduled work.
• Maintain consistent communication with customers throughout the service process.
• Work closely with technicians and the shop team to ensure jobs are properly documented and completed.
• Communicate additional findings and recommendations to customers and obtain approvals.
• Maintain accurate customer and vehicle information in our shop management system.
• Stay current on products, applications, pricing, and automotive aftermarket trends.
• Build long-term customer relationships that generate repeat and referral business.
• Take ownership of individual sales performance and contribute to the overall growth of Precision Off Road.

WHAT WE'RE LOOKING FOR:

Automotive aftermarket sales experience is strongly preferred.

The right person understands that great sales is more than answering the phone and writing estimates. You need to be comfortable asking questions, identifying opportunities, recommending solutions, discussing money, following up, and asking for the sale.

We're looking for someone with:

• Automotive aftermarket, automotive service, truck accessory, tire/wheel, dealership, powersports, or similar sales experience.
• Proven sales and closing ability.
• Strong customer service and relationship-building skills.
• Experience building and presenting estimates.
• Ability to consistently follow up on leads and unsold estimates.
• Strong organization and attention to detail.
• Ability to manage multiple customers and jobs at the same time.
• Working knowledge of automotive repair and vehicle components.
• Ability and willingness to learn new products and applications.
• Experience with shop management or CRM software.
• Professional communication and appearance.
• Competitive, results-oriented mindset.
• Strong sense of ownership and accountability.

Knowledge of lifted trucks, suspension, wheels and tires, diesel trucks, accessories, and off-road products is a major plus.

HOW SUCCESS WILL BE MEASURED: This is a performance-driven sales position. Success will be measured by results, including.

• Total sales and revenue.
• Gross profit dollars and percentage.
• Estimate close rate.
• Average repair order / average ticket.
• Follow-up and conversion of unsold estimates.
• Customer experience.
• Repeat and referral business.

We provide an established customer base and inbound opportunities. We're looking for someone who knows how to turn those opportunities into profitable sales while taking exceptional care of the customer.

COMPENSATION:

• Base Pay + Tiered Gross Profit Commission.
• Expected Total Compensation: $70,000–$100,000+.

Our compensation plan is designed to reward performance.

In addition to guaranteed base pay, you'll earn commission based on the gross profit you generate. The commission structure is tiered, meaning stronger gross profit performance creates greater earning potential.

For the right salesperson, there is significant opportunity to grow their income as they grow their book of business and contribute to the overall performance of Precision Off Road.

WHY PRECISION OFF ROAD?

• Established company with more than 20 years in business.
• Existing customer base and inbound sales opportunities.
• Performance-based earning potential.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Paid holidays.
• Daytime schedule.
• No nights.
• No weekends.
• Opportunity to grow with the company.
• Work with products, vehicles, and projects customers are passionate about.

We're looking for someone who wants to sell, perform, take ownership, and grow — not simply fill a seat behind the counter.

If you have automotive aftermarket sales experience, know how to take care of customers, and have a track record of turning opportunities into revenue, we'd like to talk with you.

Benefits:

• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Vision insurance.

Application Question(s):

• Do you personally have a strong interest in lifted trucks, wheels, tires, suspension, vehicle customization, and the automotive aftermarket industry?.

Experience:

• Automotive sales: 5 years (Required).