Customer Experience Coordinator

Role Type: 3+ month contract, strong potential to convert to fulltime Work Arrangement: Onsite office environment Location: Salt Lake City, UT Schedule: Monday-Friday, 8AM-5PM Overview Our distribution client is seeking a Customer Experience Coordinator to support customer service and distribution operations. This role is responsible for managing customer orders from receipt through fulfillment and serves as a key point of contact for customers and internal sales stakeholders. The position plays an important role in ensuring accurate order entry, timely communication, and coordination across internal teams. Key Responsibilities Serve as primary point of contact for assigned customers Process and enter customer purchase orders accurately Confirm orders and communicate discrepancies, delays, or issues Respond to inquiries related to order status, shipments, tracking, credits, and adjustments Prepare and process shipping documentation Communicate shipping requirements to warehouse and logistics teams Arrange freight and transportation using internal systems Monitor open orders to support on‑time delivery Maintain customer contract information in internal databases Support internal sales staff and collaborate with cross‑functional teams Assist with inbound calls and additional tasks as assigned Required Qualifications 3+ years of relevant experience, preferable in manufacturing or distribution environments High school diploma or equivalent required Strong customer service and communication skills Excellent organizational skills with strong attention to detail Ability to interpret written and verbal instructions and resolve routine issues Strong time‑management skills with the ability to meet deadlines Proficiency in Microsoft Word and Excel Familiarity with ERP or CRM systems preferred Benefits Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. EEO Statement Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. #J-18808-Ljbffr