IT Analyst

IT Analyst

New York, NY

About Clear Street:

Clear Street's mission is to give every sophisticated investor access to every asset, in every market, through a unified platform built for speed, transparency and scale. We give our clients the technology, tools, and service once reserved for the largest institutions, rebuilt with modern infrastructure. Our single, cloud-native, end-to-end capital markets platform powers investor growth today and is transforming how they can interact with markets tomorrow.

The Team:

As a member of our Corporate IT team, you will ensure current employees and new hires receive the technical support necessary for success. You will gain a deep understanding of the different vertices of our business in order to provide efficient and meaningful technical solutions. You will collaborate with technical and non technical stakeholders in an ongoing effort to optimize on efficiency and user experiences. The team is also composed of experienced technologists covering systems and networking.

You Will:

• Provide high-touch technical assistance for incoming queries and issues related to computer systems, software, and hardware.
• Provide IT assistance to onsite and remote employees, contingent workers, and vendors.
• Contribute to the Clear Street onboarding experience by providing new hires a friendly and thoughtful introduction to Clear Street technology.
• Facilitate the provisioning of Clear Street corporate hardware and software for new hire onboarding and fleet upgrades.
• Update and maintain detailed external and internal IT documentation as well as inventory management.
• Directly impact the efficiency of our company and team by seeking out and eliminating repetitive tasks
• Contribute to project and BAU work in the datacenter

Requirements:

• You have 1+ years of experience providing Windows and MacOS desktop support to both technical and nontechnical users.
• You have 1+ years of experience providing MS:Office support, specifically Outlook and Excel.
• You have a strong interest in IT and are interested in a long term career in systems or networking.
• You are a determined problem solver; you enjoy systematically approaching new issues to learn how to solve them.
• You are able to independently manage and prioritize workload and projects.
• You possess outstanding interpersonal and communication skills.
• You are empathetic, humble, and possess a strong focus on customer service.
• You are able to lift loads of at least 30 pounds / 15 kilos
• Capability to work a flexible rotation schedule

Bonus Points:

• Past experience with identity management.
• Experience supporting Slack, Dropbox, Jira, Confluence, Zoom, Calendars.
• Experience with iOS.
• Experience writing Bash or Python scripts for automation.

We Offer:

The opportunity to join a small and growing team of good people, where you can make a difference. An environment that embraces the utility of a DevOps oriented culture and combines it with a focus on CI/CD methodology.

The Base Salary Range for this role is $55,000 - $75,000.00. This range is representative of the starting base salaries for this role at Clear Street. Where a candidate falls in this range will be based on job related factors such as relevant experience, skills, and location. This range represents Base Salary only, which is just one element of Clear Street's total compensation. The range stated does not include other factors of total compensation such as bonuses or equity.

At Clear Street, we offer competitive compensation packages, company equity, 401k matching, gender neutral parental leave, and full medical, dental and vision insurance. Our belief has always been that we are better as a business when we are all together in person. As such, beginning on January 2, 2023, we are requiring employees to be in the office 4 days per week. In-office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.

Our top priority is our people. We're continuously investing in a culture that promotes collaboration. We help each other through challenges and celebrate each other's successes. We believe that modern workplaces succeed by virtue of having high-performance workforces that are diverse — in ideas, in cultures, and in experiences. We put in the effort to make such a workplace a daily reality and are proud to be an equal opportunity employer.