Front Desk Associate

Position Summary The Front Desk Associate serves as the first point of contact for patients and families, providing courteous, efficient, and accurate front-end administrative support. This role is responsible for appointment scheduling, inbound and outbound calls, patient check-in and check-out, insurance verification, and general inquiries. The associate plays a key role in ensuring a positive patient experience, maintaining clinic flow, and supporting providers and clinical staff through effective communication and organizational skills. Key Responsibilities Front Desk Associate

• Maintain a professional atmosphere at the front desk and throughout the office.
• Scheduling New patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
• Make calls to schedule/ reschedule appointments when necessary.
• Scanning documents needed into our EMR system.
• Distributing faxes to the appropriate individual and documenting in the patient’s charts.
• Handling of any Medical records requests while remaining complaint with HIPAA.
• Handling any Fax/email requests from parents and/or provider offices.
• Willing to cover the Call Center when staff is out.
• Performs other duties as assigned

Additional Notes

• Monday through Friday position
• Evening or weekend hours may be required depending on practice needs.
• Knowledge of medical terminology and workflows preferred
• Knowledge of Electronic Medical Records preferred
• Bilingual in Spanish preferred

Qualifications

• High school diploma or equivalent
• Experience healthcare and private practice settings preferred.
• Proficient computer skills ( i.e. Microsoft Office & Outlook).
• Work quickly and multi-task.

Work Environment & Physical Requirements Standard office environment within a medical practice. Frequent use of computers and telephones. Occasional lifting of files, office supplies, or equipment (up to 20 lbs). Compensation · Benefits package offered which include health, dental, vision, PTO, 401(k) and life insurance. NJPNI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.