Onboarding Specialist

Onboarding Specialist

Hybrid, San Marcos, TX

Full-Time

Reports to: Director of Merchant Experience

About Manifest.eco

We're a sustainable third-party logistics company (3PL) based in San Marcos, TX. We handle warehousing, shipping, and fulfillment for eCommerce brands with a focus on white-glove service and eco-friendly operations.

The Role

Onboarding is where partnerships are won or lost. The Onboarding Specialist owns the experience of bringing new brands into Manifest, from the first technical conversation through go-live and into early-stage account stability.

This role requires technical depth, customer obsession, and the ability to ask better questions than the customer expects. The best person for this job translates complexity into clarity and treats every onboarding as a direct investment in long-term retention and partnership.

You'll manage a concurrent pipeline of brand onboardings, serve as the primary point of contact throughout, and own the handoff to Account Management once a brand is live and stable.

What You'll Do

• Own a pipeline of concurrent onboardings from kickoff through go-live and stabilization
• Execute and validate all system configurations and data mapping between merchant platforms and Manifest's WMS
• Diagnose and troubleshoot API and data integration issues across storefronts (Shopify), ERPs (NetSuite), EDI platforms (SPS Commerce, Orderful), and other middleware
• Ask deep questions to fully understand each brand's business model, inventory strategy, growth plans, and operational constraints before recommending a path forward
• Challenge assumptions when a better solution exists. Educate customers on best practices and guide them toward decisions that set both parties up for long-term success
• Translate complex logistics and fulfillment concepts into plain language. Customers are not 3PL experts and should not be expected to think like one
• Maintain comprehensive onboarding documentation and capture all critical merchant requirements in Pylon
• Coordinate across Sales, Operations, and the merchant to keep projects on track and stakeholders aligned
• Surface process improvement opportunities and bring recommendations to the Head of Implementation, not just observations

What We're Looking For

• 3+ years in implementation, technical project management, solutions consulting, or a similar customer-facing role in SaaS, B2B, or logistics
• Understands the customer's goal behind every request, not just what they asked for on the surface
• Experience with eCommerce platforms (Shopify, BigCommerce, Magento) and/or ERPs (NetSuite) is highly desirable
• Direct WMS experience is a significant asset
• Comfortable with APIs, data structures, and complex software integrations
• Understands that a smooth onboarding has real downstream impact on the merchant relationship
• Proactive and organized; comfortable managing multiple concurrent projects without dropping details
• Strong communicator across all audiences, including non-technical founders and executives
• Google Suite proficiency

Compensation

$90,000 – $110,000 OTE depending on experience. Base salary plus quarterly performance bonuses. Bonus eligibility begins after the 90-day probationary period. Benefits include medical, dental, vision, and 401(k).