Front Desk Supervisor
Gulph Creek Hotels
Front Desk Supervisor
We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Residence Inn by Marriott Baltimore White Marsh!
The Front Desk Supervisor is primarily responsible for the success of the Front Desk Operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Desk, Guest Services, Reservations and PBX according to brand standards. The Front Desk Supervisor is also charged with displaying exemplary performance for staff to follow.
Seeking an individual with Leadership and supervisor experience.
Essential Duties And Responsibilities
Guest Service
- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests' needs
- Committed to making every guest is satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis.
Front Desk Operations
- Lead by example by responding to guest requests and concerns in a way that ensures customer satisfaction and repeat business
- Complete thorough research to resolve customer complaints in the most effective and efficient manner possible
- Use previous experience, good judgment, and the Gulph Creek Pillars to guide your decision making. Be prepared to revise your approach as new information is discovered
- Meets or exceeds guest satisfaction measures
- Exceptional Service skills and standards
- Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations
- Schedule according to the needs of the operation, ensuring proper coverage primary PM Shift
- Handles collection efforts of all in-house balances and notifies management of potential liabilities
- Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
- Serve as Manager-on-Duty
- Comply with all standards and regulations to encourage safe and efficient hotel operations
- Attend regular stand-up and staff meetings
- Establish and maintain professional demeanor and standards of performance of all Front Office staff
- Maintain regular attendance in compliance with company policy and be available to work on a regular basis
- Maintain high standards of personal appearance and grooming in accordance with company policy
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Remain calm and alert in emergency situations, ensuring guest and team safety
- Assist with covering shifts to ensure proper coverage, if needed
- Must be able to work weekends and holidays
- Flexible work schedule & primary schedule 8am-4pm and 4pm-12am
Vacancy posted 14 hours ago
Similar jobs that could be interesting for youBased on the Front Desk Supervisor in Baltimore, MD vacancy
- ...Front Desk Supervisor At Kimpton Hotel Monaco Baltimore Inner Harbor, we put our guests on the fast track to luxury, comfort, and urban adventure. Our beautifully renovated, 202-room boutique hotel, located in the historic B&O Railroad Headquarters, offers an unforgettable...SuggestedWorldwideFlexible hoursShift workWeekend workDay shiftAfternoon shift
$18 - $22.15 per hour
Looking for a career that makes you smile? Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team. How you’ll make us better: Greet and receive customers, determines nature of visit, and notifies appropriate team member(s). Performs various...SuggestedTemporary work$18 - $22.15 per hour
Looking for a career that makes you smile? Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team. How you’ll make us better Greet and receive customers, determines nature of visit, and notifies appropriate team member(s). Performs various...SuggestedTemporary work$18 - $22.15 per hour
Looking for a career that makes you smile?Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative...Suggested- ...to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to lead our Front Office team. We are committed to providing you with: ~ Highly competitive wages ~ An exceptional benefit plan for eligible associates...SuggestedWorldwideFlexible hours
Crescent Hotels & Resorts
Baltimore, MD2 days ago - ...motivated team members who believe guest service is the top priority. Job Overview The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk...Full timeLocal areaFlexible hours
TPG Hotels & Resorts
Baltimore, MD3 days ago - ...Our modern, state-of-the-art dental office is looking for an experienced Dental Front Desk Manager to join our growing team! We are known for our warm, welcoming atmosphere, amazing doctors, supportive team, and wonderful patients. We are seeking a full-time Front Desk...Full timeTemporary workWork at office
Canton Smile Studio
Baltimore, MDmore than 2 months ago - Orthodontic Associates is seeking a Front Desk Coordinator I to enhance our customer interaction and administrative efficiency. In this role, you'll greet visitors, manage incoming calls, manage patient schedules, and handle insurance verification. The ideal candidate...
$24 per hour
...Eligible? No Overview Assist the Front Office Manager in managing the Front Office... ...training for entry level associates and supervisors. Develop and implement controls for... ...guest expectations. Maintain all front desk related equipment and a par stock of...Hourly payFull timeTemporary workPart timeLocal areaFlexible hoursHEI Hotels and Resorts
Baltimore, MD1 day ago- ...Responsibilities 1. Patient Services & Front Desk Operations Greet all clients and visitors professionally and maintain a welcoming environment Manage daily check-in and check-out processes Ensure confidentiality and HIPAA compliance at all times Maintain cleanliness...Work at officeImmediate startMonday to Thursday
JK Health Systems, LLC
Brooklyn, MD14 hours ago - ...TPG Hotels, Resorts & Marina is seeking a Hotel Front Office Manager to oversee all front desk and guest services operations, ensuring exceptional guest experiences. Responsibilities include managing staff, reservations, guest inquiries, and cross-department collaboration...
TPG Hotels & Resorts
Baltimore, MD1 day ago - MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team, guiding check-in/out and delivering a personalized patient experience. No optical background required; training and tools will be provided to learn the industry and deliver top-tier vision care...Work at officeWeekend workAfternoon shift
- Patient First in Towson, MD seeks a Front Office Supervisor to lead the front desk team. You will oversee registration and discharge processes, handle patient payments, and ensure courteous, efficient service. The role requires organizational skills, supervisory experience...
- ...Western Kent Narrows is seeking an experienced and motivated Front Office Manager to join the team at our property located on the... ...Chesapeake Bay. The Front Office Manager will lead the front desk team by example, emphasizing efficiency while overseeing seamless...Work at officeLocal areaFlexible hours
Best Western Kent Narrows
Baltimore, MD2 days ago - ...staying for an extended visit. Job Description The Reservations Supervisor supports the Reservations Manager in the daily operation of the... ...At least two years of experience in hotel reservations, front office, guest services, or luxury hospitality preferred. Previous...Temporary workLocal areaFlexible hours
The Ivy Hotel
Baltimore, MD4 days ago $22.98 per hour
...Location: 1800 Orleans Street, Baltimore, MD 21287 Shift: Full Time (40 hours), Day Shift. Position Summary: As the Guest Service Supervisor, you'll play a pivotal role in creating exceptional experiences for patients and visitors. Reporting to the Assistant Director of...Hourly payFull timeShift workDay shiftJohns Hopkins Medicine
Baltimore, MD2 days ago$17.15 - $20.15 per hour
...MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry...Hourly payMinimum wagePart timeWork at officeLocal areaFlexible hoursWeekend workAfternoon shift- Orthodontic Associates is seeking a Front Desk Coordinator I to greet patients, manage calls, verify insurance, and coordinate scheduling in a fast-paced dental practice. You will support clinicians, print appointment reminders, and process payments to keep the office...Work at office
$17 - $19 per hour
Baltimore, Maryland Moonlighter R244032 Compensation Range: $17.00 to $19.00 Hourly Location: 8641 Pulaski Hwy, Baltimore, Maryland 21237 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer...Hourly payWork at officeLocal areaU-Haul
Baltimore, MD2 days ago$22.25 per hour
...Greet guests and local patrons arriving on foot. Open hotel doors for all guests and local patrons. Guide hotel guests to the Front Desk for check-in. Offer services to transport luggage to room and/or escort guest to their rooms. Assure the smooth flow of...Hourly payTemporary workLocal areaNight shiftFour Seasons Hotels
Baltimore, MD2 days ago$17 - $19 per hour
Reservation Manager U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining...Hourly payWork at officeLocal areaU-Haul
Rosedale, MD4 days ago$59k - $64k
...Job Description Job Description Join our team at the Renaissance Baltimore Harbor Place as the Front Desk Manager. The Front Office Manager (AFOM) manages the daily operations, guest services, and staff at a hotel's front desk. Key responsibilities include handling...Flexible hoursRenaissance Baltimore Harborplace Hotel
Baltimore, MD16 days ago- Orthodontic Associates is seeking a Front Desk Coordinator I to join our growing team in Catonsville, MD. You will greet patients, manage calls, and handle administrative duties while verifying insurance and scheduling appointments. The role offers competitive compensation...
- As our front desk receptionist, you will play a critical role in ensuring that our patients receive exceptional care from the moment they walk in the door. You’ll be responsible for greeting patients, checking them in, and assisting with a wide range of administrative...Full timeMonday to FridayShift workWeekend work
$20 - $24 per hour
Nuvia Dental Implant Center Care Coordinator Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions...Hourly payTemporary workWork at officeDay shift- ...operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance,... ...experience in the guest services, front desk, housekeeping, or related professional area... ...Receives hiring recommendations from team supervisors. • Verifies that orientations for new team...Hourly payLocal area
Marriott International Inc
Baltimore, MD1 day ago $45k - $48k
Job Summary Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious...Work experience placementSummer workWork at officeRemote workShift work2 days per weekTowson University
Towson, MD2 days ago- ...Management Review Meeting, and maintaining documentation. 3. Executes self-driven projects or special projects as determined by supervisor. 4. Assesses quality needs and completes crew training in appropriate areas. 5. Issues quality reports on a monthly,...Full time
Green Bay Packaging Inc
Hunt Valley, MD27 days ago - Overview The Nurse Manager is responsible for ensuring that safe, age-appropriate patient care is provided during hours of unit operation. Functions as role model, advisor, resource, and leader for other members of the patient care team. Unified by the core purpose of ...
LeaderStat
Baltimore, MD1 day ago - Are you passionate about delivering excellent early years education with an emphasis on outdoor learning? The Treehouse Club is an award-winning Forest Nursery chain, priding ourselves on delivering high levels of education, concentrating on child and team wellbeing, and...Permanent employmentOverseas
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!
Related searches
- hotel front desk manager Baltimore, MD
- front office manager Baltimore, MD
- front desk supervisor Baltimore, MD
- front office supervisor Baltimore, MD
- front desk coordinator Baltimore, MD
- front desk manager Baltimore, MD
- receptionist front desk Baltimore, MD
- medical office front desk Baltimore, MD
- medical screener reception technician Baltimore, MD
- reception Baltimore, MD