Enrollment Navigator

Enrollment Navigator



Job ID: 302717

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular


About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than 100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, and the East Georgia Campus in Swainsboro - Georgia Southern offers a dynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized for the caliber of its academic programs and student experience. Georgia Southern University has also been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Enrollment Services

Job Summary

The Enrollment Navigator serves as a primary point of contact for students during critical transition points in the enrollment lifecycle. Using a caseload management approach, the Enrollment Navigator supports newly admitted students in becoming enrollment-ready and by assisting students with resolving enrollment-related barriers such as holds, documentation, and administrative requirements. Enrollment Navigators proactively guide students through institutional processes, reduce friction points, and support persistence by helping students navigate systems, policies, and next steps.

The Enrollment Navigator consistently exhibits service, collaboration, and excellence as championed by the Division of Enrollment, Marketing and Student Success.

Responsibilities

• Manage an assigned caseload of students, providing proactive, personalized outreachand follow-up
• Monitor and document student progress toward enrollment and registration milestones using CRM and student information systems, ensuring accurate, timely records of student interactions, outcomes, and next steps to support continuity of care and effective cross-functional collaboration
• Support newly admitted and current students in completing enrollment-related requirements and resolving barriers that impact registration and persistence, including documentation, financial aid steps, and administrative holds
• Identify and resolve barriers that may delay enrollment, escalating complex issues when appropriate
• Partner with Financial Aid, Registrar, Student Success, Housing, and other offices to facilitate timely resolution of issues
• Support students during key registration periods to promote on-time enrollment and persistence
• Coordinate closely with Admissions Counselors and Academic Success Advisors to ensure smooth transitions from recruitment through advising support
• Conduct outreach via phone, text, email, and virtual or in-person appointments based on student need and preference
• Participate in enrollment events, orientations, and targeted outreach campaigns as needed
• Provide feedback on process gaps and student pain points to inform continuous improvement efforts

Required Qualifications

Educational Requirements

• Associate's Degree in a related field, or High School Diploma (or equivalent) plus relevant experience

Required Experience

• At least 1 year of experience in enrollment, customer service, or related roles (including internships, part-time, or volunteer experience)

Preferred Qualifications

Preferred Educational Qualifications

• Bachelor's Degree in a related field

Preferred Experience

• Experience with caseload management models and proactive outreach strategies
• Familiarity with CRM systems (e.g., Slate) and student information systems

Proposed Salary

$20.71 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Strong organizational skills with the ability to manage multiple students and priorities simultaneously
• Excellent communication skills and a student-centered, service-oriented approach

Apply Before Date

August 26, 2026

Application review may begin as early as August 26, 2026.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.

For technical support, please call the USG Service Desk at View phone number on click.appcast.io, or email View email address on click.appcast.io.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at 

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at 

Conditions of Employment

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Proof of valid driver's license upon and throughout employment.

Equal Employment Opportunity

Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: View phone number on click.appcast.io.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

Background Check

• Position of Trust + Education

To apply, visit

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