Water Restoration Associate

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Wellness resources

Great opportunity for a new career!

Position Overview:

Assists Water Restoration Technician/Lead in monitoring, inspections and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Assist in the preparation of review documents to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Assists Water Restoration Tech in the processes used to complete active jobs and next steps to resolution in person to customers.

Essential Job Duties & Responsibilities:

Performs water/fire/smoke damage and mold remediation repair as directed by supervisor to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, cleaning, light construction and demolition
Sets up and monitors air movers and/or dehumidifiers
May perform other cleaning duties (i.e., construction cleaning, fire/smoke/odor cleaning, mold remediation, carpet and upholstery cleaning, etc.) when part of mitigation or restoration jobs
Reports any equipment malfunction to supervisor
Reports any customer problems or damage to supervisor
Completes assigned job tasks according to company processes while maintaining quality control on each job
Assists Water Tech/Lead with work orders, checking routes for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Helps to ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to Water Tech/Lead
Helps to resolves issues with customers, communicates customer issues, daily job activities with Water Tech/Lead
Assists with taking pictures and documentation according to company policies and procedures.

Job Requirements & Qualifications:

Experience in the restoration or construction industry not required but preferred
Valid Drivers License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Must be able to prioritize activities and meet deadlines
Certifications are not required but preferred:
o WTR Water Damage Restoration Technician
o ASD Applied Structural Drying Technician
o IICRC Institute of Inspection Cleaning and restoration certification

Physical Demands and Working Conditions :

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others quickly, receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
Use visual acuity to perform detail-oriented activities
Be exposed to various inside and outside working conditions:
The change of environment such as with or without air conditioning and heating