Guest Services

Job Title: Guest Services Representative Department: Guest Experience / Front of House Employment Status: Full-Time and Part-Time Opportunities Available Compensation: Starting at $16.50/hour + benefits Position Overview Job Title: Guest Services Representative Department: Guest Experience / Front of House Position Type: Customer Service & Sales Employment Status: Full-Time and Part-Time Opportunities Available Compensation: Starting at $16.50/hour + benefits Position Overview The Guest Services Representative is the cornerstone of the salon experience—serving as both the first impression and the final touchpoint for every guest. This role blends elevated hospitality, sales excellence, and operational precision in a fast-paced luxury environment. The ideal candidate is polished, fashion-forward, composed under pressure, and deeply committed to delivering an exceptional guest journey. Key Responsibilities Deliver a warm, professional, and elevated welcome to all guests; manage seamless check-in and check-out experiences Answer phones with confidence and poise; schedule, confirm, and optimize appointments Sell and manage time on the book to support service provider productivity and business performance Consistently meet or exceed monthly sales goals, including retail and service recommendations Maintain expert-level knowledge of all services, product lines, and current promotions Act as a liaison between guests and service providers, ensuring clear communication and flawless execution Anticipate the needs of both clients and service providers, resolving issues in real time with discretion and professionalism Ensure all required waivers and guest documentation are completed accurately Remain calm, solution-oriented, and gracious during high-volume or high-pressure situations Support daily salon operations and perform additional duties as needed Qualifications & Attributes Previous experience in luxury hospitality, customer service, or sales preferred Strong sales acumen with a guest-first mindset Exceptional communication, organization, and multitasking skills Ability to think quickly and solve problems with confidence and grace Professional, polished appearance; fashion-forward and brand-aligned Tech-comfortable with booking systems, phones, and basic computer applications Team-oriented, reliable, and detail-driven Why You’ll Love Working With Us We offer a supportive, growth-oriented environment where guest experience and team culture are equally valued. Benefits Include Dental Insurance Flexible Spending Plan (Flex) Life Insurance Short-Term & Long-Term Disability Paid Time Off (PTO) 401(k) Retirement Plan Retail Product Savings Service Savings If you take pride in creating unforgettable experiences, thrive in a luxury setting, and understand the power of both first and last impressions, we invite you to apply and become part of our Guest Services team. #J-18808-Ljbffr Progressions salon spa store