Field Support Specialist II (Western U.S. excluding California)

Field Support Specialist II (Western U.S. excluding California) Work Flexibility: Hybrid Job Summary Provides startup, troubleshooting and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive for project completion. Remote role with 90% travel from Monday to Friday, allowing weekends at home. Ideally, candidates should reside in the North Central region of the U.S., as most travel will occur within this area. Location This position may be based anywhere in the United States and includes travel as part of the responsibilities. Key Responsibilities Performs onsite lighting and control startup, troubleshooting and end user training (55%) Provides expert support for both internal and external customers as it pertains to field applications of product (30%) Creates and maintains relationships with key stakeholders to provide differentiated service (10%) Provides engineering support and communicates cross-functionally within and beyond the organization (5%) Qualifications Associate’s Degree or Technical Degree or equivalent 1 to 2 years of relevant experience Working general computer skills, including but not limited to e-mail, spreadsheet, word processing, and data entry Strong communication, both written and oral Ability to read and interpret plans and specifications Understanding of basic electrical components (relays, drivers) Preferred Requirements 2 to 4 years of relevant experience Understanding of lighting control systems and PLCs Travel Requirements 90% travel from Monday to Friday, allowing weekends at home EEO and Accommodation We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at View phone number on click.appcast.io, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. #J-18808-Ljbffr