Tennis Pro Shop Attendant

Tennis Pro Shop Attendant

The Tennis Pro Shop Attendant is responsible for delivering exceptional guest service while supporting the daily operations of the Tennis Pro Shop at The Sea Pines Resort. This position serves as a key point of contact for resort guests, members, and visitors by assisting with retail sales, court reservations, tennis programming, and maintaining a welcoming and professional environment aligned with luxury hospitality and Forbes Travel Guide service standards.

Essential duties and responsibilities include welcoming guests, members, and visitors in a warm, professional, and engaging manner at all times; assisting guests with court reservations, tennis lesson bookings, clinic registrations, and general tennis inquiries; accurately processing retail purchases, court fees, and program transactions using the point-of-sale system; maintaining cleanliness, organization, and presentation standards throughout the Tennis Pro Shop and surrounding areas; merchandising retail products including apparel, racquets, accessories, and tennis equipment; answering phone calls and emails professionally and efficiently; assisting with inventory management including receiving, stocking, pricing, and organizing merchandise; supporting tennis events, tournaments, clinics, camps, and resort activities as needed; maintaining knowledge of resort amenities, dining outlets, activities, and local attractions to better assist guests; ensuring all guest interactions reflect The Sea Pines Resort standards of luxury hospitality and Forbes-level service; assisting with opening and closing procedures including cash handling and operational checklists; working collaboratively with Tennis Professionals and other resort departments to ensure a seamless guest experience; following all company safety, appearance, and operational standards and procedures; and performing additional duties as assigned by leadership.

Qualifications include previous retail, hospitality, recreation, or customer service experience preferred; tennis or sports-related experience is a plus, but not required; strong communication and interpersonal skills; ability to work in a fast-paced luxury resort environment; professional appearance and demeanor required at all times; basic computer and point-of-sale system knowledge preferred; ability to work flexible schedules including weekends, holidays, and evenings; and must be dependable, organized, and guest-focused.

Physical requirements include the ability to stand and walk for extended periods of time; ability to occasionally lift and carry up to 25 pounds; and ability to work both indoors and outdoors in varying weather conditions.

The Sea Pines Resort offers team members the opportunity to work in a world-class luxury resort environment dedicated to excellence, hospitality, and unforgettable guest experiences. Located on Hilton Head Island, The Sea Pines Resort provides a culture focused on service, growth, and professional development.

The Sea Pines Resort is an Equal Opportunity Employer and participates in E-Verify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.