Workday Production Support Engineer

Job Summary We are seeking an experienced Workday Production Support Engineer to support the day-to-day operations, stability, performance, and availability of the Workday platform, including Workday VNDLY. The ideal candidate will have hands‑on experience supporting Workday applications, monitoring enterprise environments using Splunk and Dynatrace, troubleshooting production issues, and maintaining highly available HR and contingent workforce systems. Key Responsibilities Provide production support for Workday HCM and Workday VNDLY, ensuring platform stability, performance, and availability. Troubleshoot and resolve Workday production issues involving integrations, business processes, security, and data inconsistencies. Monitor Workday integrations and application health using Splunk Enterprise and Dynatrace. Build and maintain Splunk dashboards, alerts, queries, and reports to improve application and infrastructure visibility. Configure and maintain Splunk and Dynatrace monitoring solutions. Implement full‑stack monitoring across logs, metrics, and traces. Support Workday VNDLY integrations with Workday HCM and third‑party vendor management systems. Identify production failure scenarios and create appropriate incident, enhancement, and problem tickets. Analyze recurring production issues and recommend permanent fixes and process improvements. Identify vulnerabilities and improvement opportunities and maintain operational metrics to support continuous improvement. Take ownership of escalations and perform troubleshooting, root cause analysis, research, and issue resolution. Perform analytical, technical, and administrative activities related to enterprise application and infrastructure support. Serve as an escalation point for unresolved production incidents, service requests, and application issues. Diagnose business process issues, security access problems, integration failures, and data inconsistencies. Assist with testing and deploying Workday updates and releases while minimizing business disruption. Collaborate with HR, Procurement, business stakeholders, and cross‑functional technical teams to support Workday and VNDLY production operations. Required Qualifications 7+ years of IT experience in production support with exposure to Level 2 support activities. Experience supporting Workday HCM and Workday VNDLY in production environments. Strong understanding of Workday business processes, security, reporting, and integrations. Hands‑on experience with Splunk Enterprise, including queries, dashboards, and data onboarding. Hands‑on experience with Dynatrace monitoring tools. Experience troubleshooting Workday integrations using Enterprise Interface Builder (EIB), Workday Studio, Core Connectors, or APIs is preferred. Experience with Oracle/Advanced PL/SQL, Unix/Linux, and Autosys JIL scripts. Understanding of Incident, Problem, Change, and Release Management processes. Strong troubleshooting, root cause analysis, problem‑solving, and critical‑thinking skills. Excellent verbal and written communication and stakeholder management skills. Ability to work independently and collaborate effectively within a global support organization. Preferred Qualifications Experience supporting Workday VNDLY, contingent workforce management, and vendor onboarding processes. Knowledge of Workday integrations, APIs, web services, and middleware platforms. Familiarity with Jira and ITSM Remedy. Experience with automation, scripting, and operational task simplification. Workday certifications in HCM, Integrations, or VNDLY. #J-18808-Ljbffr Compunnel, Inc.