Account Operations Director

Account Operations DirectorWGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. Start your path to a WGNSTAR career today! The Account Operations Director leads service delivery and operational performance for key customer accounts in the semiconductor equipment installation and service support business. This role is responsible for driving KPI performance, leading a team of 5+ direct reports, strengthening customer relationships, and ensuring consistent execution across safety, quality, staffing, responsiveness, and financial performance. The Account Operations Director partners closely with customers and internal stakeholders to deliver operational excellence, resolve issues quickly, and build a high-performing, accountable team.Schedule: Monday - Friday, Office-BasedPay Rate: $120k - $160k annually, DOE, + Discretionary annual bonusLocation: Candidates may work from Hillsboro, OR; Chandler, AZ, Austin, TX, Malta, NY or Boise, IDTravel: Must be able to travel locally and domestically as needed; international travel may be requiredPosition Type: Full TimeBenefits: This position is eligible for WGNSTAR's full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.Principal Duties and Responsibilities:Manage, coach, and develop a team of 5+ direct reports, building strong accountability, capability, and performance disciplineLead day-to-day account operations for semiconductor equipment installation and service support programs across assigned customer sites or regionsEstablish, track, and improve KPIs related to service delivery, customer satisfaction, safety, quality, productivity, response time, and financial performanceReview operational results regularly and lead corrective actions to address gaps, risks, and underperformanceBuild strong customer relationships through consistent communication, responsiveness, and execution against commitmentsDeliver a high standard of service excellence that supports customer uptime, reliability, and overall business objectivesPartner with field leaders, technical teams, HR, finance, and other cross-functional groups to ensure effective staffing, resource alignment, and operational supportLead problem-solving efforts for service issues, escalations, and process breakdowns, ensuring timely resolution and clear follow-throughDrive continuous improvement in workflows, reporting, team effectiveness, and service qualitySupport budget performance, cost control, forecasting, and resource planning across the accountEnsure compliance with safety requirements, company policies, customer standards, and regulatory expectationsCreate a culture of ownership, urgency, collaboration, and customer focus across the teamRequirements:10+ years of operations, account leadership, or service delivery experience in semiconductor equipment, technical services, field services, or a related industryExperience leading people managersStrong experience managing KPIs and using operational data to drive decisions and performance improvementDemonstrated success leading customer-facing operations in a high-expectation service environmentStrong leadership, communication, and relationship-management skillsExperience handling escalations, balancing competing priorities, and driving execution in fast-paced technical environmentsCustomer-friendly, presentable, and personable as a Company RepresentativeComfortable dealing with all levels in internal and external organizationsIT proficient with the ability to write clear, coherent, concise and professional emails and presentationsLeadership, coaching, and mentoring abilityDrive and desire to identify, grow, and deliver business development opportunitiesAbility to travel as required to support business needsPreferences:15+ years of experience in a Operations Account Management role within the Semiconductor industry.Bachelor's degree in business, operations, engineering, or a related fieldPhysical Effort/Activities: On a continuous basis will work in an office environment, sit at desk for a long period of time, intermittently answer telephone and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, and lift up to 50 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities. The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role. Equal opportunities and Social GovernanceWGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.