Service Appointment Coordinator

Job Description

Job Description

Job Summary: We are looking for a Service Appointment Coordinator who can also manage internal service tickets. The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, confirm scheduled appointments, and act as a Service Advisor for all internal service tickets. 

 

BENEFITS

• Medical, Dental, and Vision Insurance

• 401(k) Plan

• Short & Long Term Disability

• Employer Paid Life Insurance

• Paid Holidays

• Paid Vacation

• Paid Sick Time

• Paid Birthdays

• Paid Training

• Opportunities for Advancement

• Closed Sundays

• Healthy Work/Life Balance

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment

• Actively listen to customers, answering their questions, and directing them appropriately as they request

• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries

• Advise maintenance recommendations

• Confirm scheduled and missed appointments

• Write up internal service tickets and see the service process through

Qualifications

• Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)

• Strong customer service background

• Excellent verbal and written communication skills

• Punctual, reliable and eager to improve

• Clean driving record and valid driver’s license

About Us

The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville.  Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective.  This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.    Harper...Where the drive is always world class.

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.