AWS Amazon Connect Sales Architect. Job in Columbus LilyLifestyle Jobs

We Are: Accenture is looking for passionate, customer‑obsessed AWS cloud developers and AWS solutions architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers. You will work with people across our industry, specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey. You Are: A seasoned technology leader with deep expertise in Amazon Connect and the AWS ecosystem, responsible for driving contact center modernization initiatives with a proven ability to lead cross‑functional teams, deliver enterprise‑grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. You are ready to lead the end‑to‑end delivery of Amazon Connect‑based contact center solutions and oversee design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens. The Work: Team Leadership: Drive end‑to‑end ownership of a team responsible for the design, development, and implementation of cloud‑based contact center transformation initiatives, leveraging platform‑led solutions across enterprise environments. Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects. Market Engagement: Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization. Talent & Practice Growth: Build and expand the practice by actively participating in talent acquisition while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands. Project Delivery Excellence: Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders. Travel may be required for this role. Travel varies from 0% to 100% depending on client requirements. Requirements: Minimum of 5 years hands‑on experience with Amazon Connect Contact Center. Deep expertise on Amazon Connect product features and contact center related to AWS services like Lex, Pinpoint, Transcribe, Comprehend. Minimum of 7 years of complex contact center architectures including integrations to CRM and back‑office applications. Minimum of 7 years AWS Cloud platform and services with Solution architect skills. Minimum of 5 years’ experience with AWS contact center, Amazon Connect flows, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM policies, AWS Lex. In‑depth knowledge of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes. Minimum of 7 years program/people management experience. Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent (minimum 12 years) work experience. If associate’s degree, 6 years of work experience. Professional & Technical Skills Requirement: Seasoned techno‑functional professional with significant experience working on large‑scale business/operational transformation projects. Good understanding of contact center technology landscape. Bonus points if you have experience with Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), DevOps. 10 years experience with contact center technologies (Avaya, Genesys, etc.). Compensation: Accenture provides a reasonable range of compensation for roles that may be hired as set forth below, varying by office location, role, skill set, and level of experience. Benefits: We offer a market‑competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Locations: California: $132,500 to $302,400 Cleveland: $122,700 to $241,900 Colorado: $132,500 to $261,300 District of Columbia: $141,100 to $278,200 Illinois: $122,700 to $261,300 Maryland: $132,500 to $261,300 Massachusetts: $132,500 to $278,200 Minnesota: $132,500 to $261,300 New York: $122,700 to $302,400 New Jersey: $141,100 to $302,400 Washington: $141,100 to $278,200 Equal Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Accenture is an EEO and affirmative action employer for Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Applicants who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 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