RESOURCE COORDINATOR

Resource Coordinator / Case Manager

Resources for Human Development (RHD) | FaSST/Connections CTI Philadelphia, PA Full-Time $23.85/hour DailyPay Available

Looking for more than just a job?

At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking energetic, compassionate, and empathetic professionals to join our FaSST/Connections CTI team as a Resource Coordinator / Case Manager.

This is an opportunity to make a meaningful difference in the lives of individuals and families experiencing homelessness while helping them overcome barriers, access critical supports, and work toward their personal goals.

If you're passionate about advocacy, recovery, empowerment, and helping individuals achieve stability and self-sufficiency, we'd love to hear from you.

About FaSST/Connections CTI

FaSST/Connections (Family Shelter Support Team) is a behavioral health care unit that provides evaluation, linkage, and coordination of services to individuals and families living in shelters throughout Philadelphia.

The program's primary goal is to engage families with a history of mental health challenges and/or substance use disorders through advocacy, ongoing support, and empowerment. Services include linkages to mental health treatment, drug and alcohol services, housing resources, legal services, education, counseling, and community supports.

At FaSST/Connections, we believe in partnering alongside participants as they work toward their goals and create pathways toward long-term stability and success.

Why Join Our Team?

Competitive Pay & Benefits

• $23.85/hour
• DailyPay, access your earned wages before payday
• Medical, Dental & Vision Insurance after 30 days
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Professional Development Opportunities
• Hands-On Case Management Experience
• Behavioral Health Experience
• Housing and Homeless Services Experience
• Student Loan Reimbursement Opportunities
• Leadership Development Programs
• Career Advancement Opportunities

Meaningful Work That Matters

• Support individuals and families experiencing homelessness
• Connect participants with critical community resources
• Promote recovery, empowerment, and self-sufficiency
• Advocate for individuals navigating complex systems
• Help participants overcome barriers and achieve personal goals
• Make a lasting impact within the Philadelphia community

What You'll Do

As a Resource Coordinator / Case Manager, you will work alongside participants and their support systems to identify strengths, address barriers, and connect individuals with services that support stability, recovery, and personal growth.

You'll provide advocacy, care coordination, resource linkage, and ongoing support while helping participants create and achieve meaningful goals.

Your Responsibilities May Include:

Case Management & Service Coordination

• Assess participant needs and connect individuals to appropriate services and resources.
• Coordinate mental health, substance use, medical, housing, educational, vocational, and community services.
• Develop and maintain strength-based personal goal plans.
• Monitor service delivery and participant progress.
• Collaborate with treatment providers, shelters, and community organizations.
• Assist participants in accessing benefits and entitlements.

Participant Advocacy & Support

• Advocate for participants within community systems and service networks.
• Support participants in identifying and achieving personal goals.
• Educate participants regarding available services and resources.
• Promote self-advocacy, recovery, and independence.
• Assist participants in navigating complex systems and overcoming barriers.
• Build trusting and supportive relationships with participants.

Community Outreach & Engagement

• Conduct home visits and community-based meetings.
• Accompany participants to medical appointments, treatment programs, and other community services as needed.
• Maintain regular contact with participants and service providers.
• Support engagement with natural supports and community resources.
• Assist participants in maintaining access to services and supports.

Documentation & Compliance

• Complete and maintain all required service documentation.
• Maintain consumer registration forms, personal goal plans, and service records.
• Ensure documentation reflects participants' strengths, goals, and needs.
• Maintain accurate and timely records.
• Follow all confidentiality, HIPAA, and agency requirements.
• Attend required meetings, trainings, and supervision sessions.

Who We're Looking For

You may be a great fit if you are:

Compassionate and empathetic Passionate about helping individuals experiencing homelessness Comfortable working independently and in the community Skilled at building relationships and trust Recovery-oriented and trauma-informed Organized and detail-oriented A strong advocate for others Flexible and adaptable An effective communicator Committed to empowerment and person-centered services

Qualifications

Required

• Bachelor's Degree in a Human Services field
• Valid Driver's License
• Strong verbal and written communication skills
• Computer literacy and ability to use electronic health records, video conferencing, email, and other technology platforms
• Ability to work independently and as part of a multidisciplinary team
• Ability to provide trauma-informed, strength-based support

Preferred

• Experience working in behavioral health, homelessness services, housing programs, or case management
• Knowledge of community resources and service systems
• Experience working with individuals experiencing mental health and substance use challenges

Schedule & Compensation

• Full-Time
• $23.85/hour
• Philadelphia, PA
• Community-based position with regular travel throughout the city.
• Flexible scheduling opportunities may be available based on program needs.

Physical Requirements

• Ability to travel throughout Philadelphia using personal transportation or public transit.
• Ability to conduct home and shelter visits.
• Ability to sit, stand, walk, bend, and carry work materials as needed.
• Ability to perform essential job functions with or without reasonable accommodation.

Apply Today

Some jobs pay the bills. Some jobs build careers. This job changes lives.

If you're looking for meaningful work where your compassion, advocacy, and dedication can help individuals and families move from crisis toward stability and self-sufficiency, we encourage you to apply today.

Join RHD's FaSST/Connections CTI team and help individuals build stronger futures through support, empowerment, and opportunity.

About Our Organization

Resources for Human Development (RHD) is part of the Inperium family of companies. Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability