Loss Prevention Supervisor

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. Overview Job Duties & Responsibilities Communication, Partnership, Leadership Support. Maintains communication and partnership with DC & Corporate Teams to ensure compliance to directives. Responsible for participating in the hiring, training and developing of the Loss Prevention & Safety Teammates and Group Leads. Actively participates in Field Operations and Safety Teams conference calls. Conduct new hire orientations and in-service update trainings. Conducts DC walkthroughs with LP and operational teams to develop partnership and awareness. Validates LP teams capabilities in regard to work product and team participation, supports training of team. Supports prompt & successful completion of multiple administrative tasks (audits, assessments, call lists, recaps, etc.) Surfaces potential process deviations that will require updates to Operating Procedures. Supports the coordination of the overall Loss Prevention and Safety programs within company guidelines. Engages with team and leadership to continually promote personal development. Provide coaching & feedback to achieve goals in maximizing results. Develop schedules and track attendance for the LP department and 3rd party teams. Supports Loss Prevention & Safety Teammate’s and Lead’s with their tasks as needed. Inventory Integrity, shrink control and profit protection. System expert in Warehouse Management Systems (WM / BOREAS). Integrates themselves into new developing technology and becomes the matter expert. Works closely with Inventory Management for inventory preparation at the Distribution Center and ensures the Responsibility Checklist at the Distribution Center is completed accurately. Coordinates specialized variance reduction meetings in regard to top variance locations. Able to poll inventory reports and develop action plans to address areas of concern. Support Field Operations and Safety Managers with Inventory Variances from assigned DC. Supports LP Team within their scope as needed, and ensures deadlines are met. Internal investigations (theft, dishonesty, policy violations, human resources) in the DC. External investigations related to cargo theft to and from the DC’s. Daily, weekly, monthly & quarterly audits Lane inspections/ carton scans to improve operational accuracy and document in LPMS / DSGiQ (case management systems) Reconcile data for Seal Verification reporting. Review inventory adjustment details in order to research high dollar losses. Store research to identify & resolve misdirected freight issues. Partner with Federal Authorities in relation to Firearms control and reporting. Report all findings to database, email contacts and immediate alerts if within criteria. Conduct surveys of any perspective 3rd party facility to assess potential liabilities and losses. Supervise or co-ordinate supervision in person and remotely of off-site locations to mitigate losses. Safety and Emergency Preparedness Monitors Loss Prevention, Operations and vendors for overall safety compliance; escalates as needed. Actively attends and participates in Safety Committee Meetings. Trains Loss Prevention, Operations and 3rd party guards on emergency protocols. Validates training / knowledge of operations team for safety expectations. Execution of LP team related tasks within Safety and other related fields. Work closely with Operations & Leadership team to investigate incidents which includes document review, visual inspections. Clearly communicate findings with internal & external stakeholders. Serve as support for potentially volatile terminations and /or situations within location. Supports accident investigations with video review and detailed reporting. Conduct weekly / monthly / quarterly Safety Assessments to ensure overall safety compliance and reports findings. Physical Security and Investigations Quarterly performs self-site assessment to validate and update any changes in site security to include, building, yard, fencing, card access, parking lots, lighting, alarms etc. Perform monthly percentage verification of LP team audits for accuracy and completeness, use findings to develop teams. Reconciles Alarm Test results; schedules work orders as required. Ability to troubleshoot CCTV systems, monitors cameras and card access system for functionality; schedules work orders as required. Respond to and investigate all instances of suspected associate dishonesty and reported trailer/cargo thefts and interview as needed. Partner with 3rd party carriers to minimize and resolve inbound/outbound freight losses. Partner with the Transportation Department to ensure the arrival of freight to stores. Partner with various local and Federal law enforcement agencies to resolve theft issues involving inbound and outbound deliveries. Execution of LP Team related tasks within Physical Security and Investigations. Responsible for security screening all people entering/exiting the facility per DSG requirements. Test, troubleshoot and respond to all alarm systems (burglar, Fire & Amarok [perimeter electrified fence]) Opening/Closing of DC facility per DSG guidelines without supervision Complete building walkthrough multiple times throughout daily shift Focusing on misdirected freight, safety, physical security, firearm security, & deterrence Knowledge of Genetec system, create access control badges & ensure all building credentials are accurate. Complete daily observations of facility and document /address opportunities. Conduct and / or support investigations in regard to concerns or violations of the physical security of assigned location and report findings Yard Management Yard Management system expert, orientates new yard personnel to safety and security. Coaches or recognizes performance of 3rd party guards. Communicates with CSC Logistics for yard related items and responds to requests. Ensures prompt and accurate completion of yard related tasks. Supervises the execution of LP Team related tasks within Yard Management. Assist guard shack as needed with inbound/outbound trailer procedures. Provide physical control of guard shack and perform duties for emergency coverage if / when needed. Resolve daily logs to allow proper YMS (Yard Management System) workflows to be followed. Assist with passive yard control requests. Reconcile Yard Audit results to ensure yard accuracy. Provide direction to 3rd party staff. Conduct and / or support investigations in to concerns or violations of trailer yard of location and report findings.. Other Assigned schedule can be temporary / permanently changed as needed for the needs of the business. Drive LP TEAM new hire onboarding; maintains functional competence with all LPA responsibilities. Must be available to support coverage needs as they arise across any day/time. Serve as resource/provide guidance to teammates for a variety of topics. Role Model professionalism and address concerns to dress code and appearance. Must be available to be on call during off hours. Manage the process of security devices for store returns. Partner and work with Operations and Safety team for new store distribution. Other duties as assigned. Qualifications Bachelor's Degree Or Equivalent 1-3 years experience Loss Prevention, Asset Protection, Profit Protection, Operations, Safety, Logistics, Leadership capacity Virtual Requirements At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. 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