Associate Manager, Operations

About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.

About the team/role

Reporting to Checkr's Senior Manager of Operations, the Associate Manager will build and lead a brand new, Nashville-based support team dedicated to delivering an exceptional candidate experience. This is a hands-on leadership role: you'll onboard, coach, and grow a team of 5-6 new hires from day one, owning their performance, quality, and development as they ramp across email, chat, and voice. You'll partner closely with Checkr's Customer Experience leadership and vendor management teams to align standards across the org, playing a foundational role as Checkr scales its Nashville hub.

What you’ll do

• Build and lead a new Nashville-based team of 5-6 support specialists, owning hiring ramp, onboarding, and day-to-day performance from the ground up
• Coach reps in real time through call and ticket reviews, live shadowing, and structured 1:1s, turning good performance into great candidate experiences
• Own candidate experience quality and KPIs (SLA, quality scores, CSAT-style metrics), diagnosing gaps and building corrective action plans when performance slips
• Partner with the Customer Experience team to align on shared standards, escalation paths, and workflows as both teams scale together
• Partner with vendor management to define quality expectations for outsourced work and hold vendor performance to the same bar as your in-house team
• Build repeatable onboarding, training, and coaching frameworks that let the Nashville hub scale cleanly as headcount grows beyond this first class

What you bring

• 4+ years leading customer support, contact center, or operations teams, with direct people management experience
• A proven track record coaching frontline reps through structured 1:1 coaching or training programs, with real, measurable improvement to show for it
• Comfort owning KPIs and translating data into concrete coaching and process changes, not just reporting on the numbers
• Experience partnering cross-functionally with peer leaders and/or vendor/BPO partners to align quality standards across teams
• A hands-on, on-the-floor coaching style, energized by being in the trenches with a growing team rather than managing from a distance
• Nice to have: experience in background screening, fintech, healthcare, or another regulated, compliance-heavy service industry
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .

On-target Earnings OR Base Salary range (Nashville, TN)

$73,000—$91,000 USD

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance .

Applicant Privacy Policy
If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.

For applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., View email address on aiapply.co or View email address on aiapply.co).