Patient Coordinator

Title: Patient Coordinator

Location: Upper East Side; Brooklyn; Midtown

Org Unit: Dermatology

Work Days: Monday-Friday

Weekly Hours:35.00

Exemption Status:Non-Exempt

Salary Range:$24.23-$26.87

*As required under NYC Human Rights Law IntSalary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision the Patient Coordinator performs frontline reception registration administrative and/or billing activities to contribute to an optimal customer service experience for patients and efficient patient flow for physicians within the Department.

Job Responsibilities

• Responsible for front-end revenue cycle processes which may include but is not limited to the check-in/check-out of patients and collection/reconciliation of time-of-service paymentsas applicable. May also discuss patients responsibility for payments
• Schedules confirms re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians.
• Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician.
• If applicable ensures that patients provide any pre-visit documentation pre-certifications or authorizations for medical services as needed and/or a referral if required.
• Distributes informational and specialty-specific educational brochures.
• Educates patients about the patient portal and encourages patient participation.
• Answers phones responds to inquiries and triages calls to appropriate personnel.
• Maintains waiting areas in a neat and tidy condition.
• May be responsible for chaperone duties during patient exams as needed.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person.

Knowledge Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT ICD-9 and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare Medicaid Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of any person any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. Wehire based on merit andencourage people from historically underrepresented and/or marginalized identities to with federal law Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Required Experience:

IC