Associate Customer Care Representative - Rochester, NY-1

We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We'll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. This is a full-time position based on a 37.5 hour work week. In addition, hired applicants will be eligible for the company's annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives. Amica is seeking an Associate Customer Care Representative in Fairport, NY. This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Conduct professional telephone conversations to service customer accounts in a high call volume environment

• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• The 40 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently. High school diploma or equivalent education required

• Previous customer service and sales experience
• Computer keyboard and processing skills
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurance Holidays - 14 paid holidays observed Generous 401k with company match and immediate vesting. Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement The safety and security of our employees and our customers is a top priority. Employees may have access to employees' and customers' personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees' or customers' physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: