Suites Captain

General Definition:The Suites Captain coordinates the general operation of Suites activities in accordance with customer needs, company events and operational flow.Essential Job Functions:Helps oversee and facilitates all Suites activities, and group events during live racing seasons as directed.Continuously monitors Suites activities on all levels. Immediately addresses concerns as they arise.Ensures employees are properly oriented to the organization in accordance with company policies and procedures.Ensures new and rehired employees are trained on operational procedures and quality standards, policies, customer service expectations, and knowledge of food and beverage items and prices.Responsible for follow-up with customers to ensure all special requests are met.Assists with daily closing of each Suites level.Ensures inventory counts are accurately conducted and recorded at the end of each month.Constantly encourages teamwork, professionalism and creativity among staff.Maintains proper inventory par levels in accordance with departmental policies.Interacts with personnel and the general public in a professional, ethical manner.Contributes to a positive work environment by participating in company and/or employee events and activities.Works hours necessary to insure customer satisfaction, which may include long hours and/or remaining on-call for problem solving purposes.Remains on duty until live racing or other entertainment is concluded and assists in executing special events as needed.Dependability, good attendance, and occasional overtime required.May be required to work evenings, weekends, or holidays as scheduled.Have the ability to accomplish a multitude of duties as assigned.Education:High school diploma or GED; or 5 years related experience and/or training; or combination.Knowledge, Skills and Abilities:Have working knowledge of beer, wine and liquor and common drink recipes.Excellent customer service and communications skills required. Ability to apply common understanding to carry out detailed but uninvolved written or oral instructions.Ability to deal with problems involving a few concrete variables in standardize situations.Ability to read and comprehend simple instructions, short correspondence, and memos. Capacity write simple correspondence and possess basic mathematical skills.Outgoing personality and positive attitude.Strong knowledge of bar operations, service procedures and function.Basic math skills.Ability to handle money and operate a cash register quickly and efficiently.Be able to work in a standing position for long periods of time (up to 5 hours).Possess honesty and integrity.Have good memory when handling multiple orders.Ability to listen well, communicate effectively and follow instructions.Excellent communication skills required. Bilingual skills helpful, but not required.Ability to interact positively with customers, employees and management personnel.Ability to work independently with minimum supervision.Ability to prioritize, multi-task and be flexible.Ability to work as part of a team and with constant interruptions.Ability to work in a fast-paced environment.Training:Five years of bartending experience required.Licenses/Certifications/Other:Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functionsTexas Alcoholic Beverage Commission License (TABC)Serve-safe certified (Food Handlers)Physical Requirements:The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Strength:Sedentary to medium workloadStand, sit and walk consistentlyWill be required to lift up to or over 20lbs or exert occasionally over 50lbsMovement:Will consistently be required to touch, feel, stoop, bend, kneel, climb, reachWill use office equipmentDriving motor vehicles as neededAuditory:Frequently speak and articulateNoise levels will be varied from moderate to heavy machineryEnvironmental:Exposure to weather and extreme elements are minimalMinimal exposure in close proximity to horses #J-18808-Ljbffr Lone Star Park