Platform Engineer

Platform Administration LeaderGreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle-centered business philosophy, and team-based operating approach are crucial to our success and growth.GreatAmerica is structured in cross-functional product teams that allow individuals to make informed decisions that benefit the company and our customers. There is no doubt that we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.As Platform Administration Leader, you will lead a high-performing team of Platform Administrators to deliver secure, scalable, and innovative solutions across GreatAmerica's key enterprise platforms. You'll combine deep technical expertise with strategic leadership to drive platform excellence, team growth, and business impact.As a Platform Engineering Leader - Salesforce, you will:Team LeadershipLead, mentor, and grow a team of Platform Administrators, fostering a culture of innovation, collaboration, and continuous learning.Conduct regular 1:1s, performance reviews, and career development planning.Advocate for the team's priorities within the broader engineering and product organization.Recruit and retain top talent.Promote a DevOps mindset and continuous delivery culture.Create inclusive, high-trust environments that empower individuals and teams.Platform StrategyDefine and execute Salesforce platform administration strategy and roadmapDrive platform adoption, optimization, simplification and technical debt reduction.Evaluate new platform capabilities and recommend opportunities for business use cases.Technical Delivery & InnovationOwn end-to-end delivery of GreatAmerica's key enterprise/ Salesforce platforms initiatives, ensuring quality, timeliness, and stakeholder satisfaction.Stay current with platform capabilities and releases. Review, Plan and Communicate Salesforce major releases.Stay current with Financial Industry platform capabilities, releases, and ecosystem trends.Drive innovation through evaluation and adoption of new enterprise platform features, tools, and integrations.Ensure compliance with security, data privacy, and regulatory requirements.Participate in Solution Review and Architecture Review Forums to uphold platform integrity and best practices.Architecture, Governance & Administration/DevelopmentOwn the end-to-end administration of one or more enterprise/Salesforce platformsEstablish appropriate controls for privileged access and segregation of duties.Oversee licenses usage, user profiles, permission sets, roles, sharing, security, data quality, workflows, reports / dashboards and other platform configurations.Partner with IAM for automating user access management.Review / Evaluate third party packages with vendors and business stakeholdersImplement robust logging, monitor system performance, availability, and usage; proactively address issues and optimize performance.Collaborate with engineering and business teams to implement customizations, workflows, and integrations.Maintain platform documentation, configuration standards, and change logs.Ensure platforms comply with data governance, privacy, and regulatory requirements.Partner with vendors and internal stakeholders for support escalations, roadmap planning, and feature adoption.Troubleshoot and resolve enterprise platform issues, ensuring platform health.Integration & Data CollaborationProvide OpenAPI Specifications (OAS) for external teams integrating with enterprise platforms.Collaborate with other teams on data modeling, access, and integration concerns.Extend support for functional and non-functional testing teams to ensure quality delivery.Collaboration & Agile ExecutionPartner closely with Product Owners and cross-functional teams to understand business needs and translate them into technical solutions.Participate in agile ceremonies, including sprint planning, demos, grooming, and standups.Contribute to design discussions, solution reviews, and process improvements.Support cross-team dependencies and contribute to Agile Release Train planning (SAFe framework experience is a plus).To be successful in this role you will need:Candidates must possess exceptional interpersonal skills to communicate effectively with internal & external resources, clients, and third partiesStrong negotiation and collaboration skills and ability to develop and manage stakeholder expectationsExceptional communication skills (both verbal and written)Work both independently and in a team-oriented, collaborative environmentCreate inclusive team environments that foster trust and a sense of empowermentEffectively prioritize and execute tasks in a high-pressure environment and excels at communicating shifts in prioritizationAdapt to shifting business priorities, demands, and timelines through analytical and problem-solving capabilitiesMust be able to multi-task and have a combination of organizational and analytical skillsStrong push to always gain a combination of business and technical knowledge of the product in their areaMust be systems-oriented, enjoy working with new tools and be a self-motivated learnerEntrepreneurial attitude, with the ability to thrive in a fast-paced work environmentDemonstrated self-starter who is goal-oriented, a critical thinker, and a creative problem solverStrong sense of urgency and follow-through in addressing issues and meeting timelinesEducation:Bachelor's degree in Information Systems or related field.Experience:8+ years of experience in Enterprise/Salesforce Platform Administration or Systems Engineering.5+ years of technical leadership and people management preferredProven expertise in:Hands-on configuration, upgrades, and release cycles of Salesforce Platforms (Enterprise Platforms such as Open Finance Platforms, Fiserv and/or other Financial Platforms/Salesforce)Working in regulated environmentsGit workflows, pull request reviews, merge conflict resolutionAgile/Scrum methodologies; SAFe experience preferredMiddleware and cross-platform integrations patternsEvaluating third party solutions (Salesforce packages).Other Computer SkillsAdvanced knowledge of Microsoft Office, VS CodeSharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:Financial BenefitsCompetitive CompensationMonthly Bonuses for Eligible Employees401(k) and Company MatchAnnual Profit SharingPaid Time OffHealth, Wellbeing, and Family Planning BenefitsPaid Vacation - starting at 80 hours annually for employees in their first year of service.Paid Sick Days - Ten (10) per year with a conversion option for unused time.Ten (10) Paid Holidays per yearGym ReimbursementHealth InsuranceDental InsuranceVision InsuranceShort-Term and Long Term DisabilityCompany Paid Life InsuranceFlexible Spending Accounts (FSA)Health Savings Accounts (HSA)Employee Assistance ProgramParental LeaveEducation and Career Planning BenefitsTuition AssistanceNetworking OpportunitiesLeadership Development OpportunitiesPerksPaid ParkingService AwardsHybrid work arrangementsBusiness casual environmentA strong organizational culture focused on our greatest asset: you!