Hybrid Patient Support Specialist

Description You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. This role will work on a hybrid schedule, 2 days in our Morrisville, NC office and 3 days remotely. You Will Provide timely and accurate responses to inbound calls, emails, and other communications from customers Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns Identify and resolve patient issues or elevate to appropriate internal teams as needed Maintain detailed and accurate records of patient interactions and transactions in our contact center software system Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Essential Requirements High school diploma or equivalent 1‑3 years' experience in customer service, call center operations, or related fields Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements Bachelor's degree Experience in the pharmaceutical or healthcare industry Willingness to work flexible hours, as needed Benefits Syneos Health provides a competitive compensation package, health benefits including medical, dental, and vision, a company‑matching 401(k), flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on location. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. Syneos Health has a voluntary COVID‑19 vaccination policy. Employees who work in certain states or with certain customers may be required to submit proof of vaccination to maintain compliance. Employees are encouraged to complete vaccination. Syneos Health is an affirmative action/equal opportunity employer. (Minorities/Females/Veterans/Disabled) #J-18808-Ljbffr Syneos Health/ inVentiv Health Commercial LLC