IT Program Analyst

IT Program Analyst

Job #:
req38135


Organization:
World Bank


Sector:
Information Technology


Grade:
GE


Term Duration:
3 years 0 months

Recruitment Type:
Local Recruitment


Location:
Washington, DC,United States


Required Language(s):
English


Preferred Language(s):


Closing Date:
9/2/2026 (MM/DD/YYYY) at 11:59pm UTC


Description

Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:

The WBG Technology Innovation Office (ITSTI), launched in June 2017 as the ITS Innovation Lab, initially focused on blockchain and distributed ledger technologies. It has since expanded to cover areas such as AI, IoT, quantum computing, and related emerging fields. ITSTI accelerates and incubates technology-driven innovation across the World Bank Group by providing resources for ideation, prototyping, and piloting new solutions. The Office fosters collaboration, learning, capacity building, and knowledge creation, helping integrate advanced technologies and innovative approaches into WBG operations. As a core ITS offering, Innovation as a Service allows teams to access specialized expertise. Through its support and advisory services, ITSTI drives digital transformation and agility within the organization by embedding technology-enabled innovation in WBG processes and initiatives.


ITSTI accelerates and increases value to business partners and clients on two fronts:


(1) Technology Innovation Leadership and Advisory incorporates innovation and future-readiness into organizational capabilities by applying human-centered, forward-looking methods to develop creative solutions and strategies. These approaches better equip WBG for an unpredictable future by utilizing signals, trends, and the scalable, responsible exploration and adoption of frontier technologies.


Strong partnerships and relationships give WBG access to a wide range of knowledge and skills, accelerating learning and problem-solving. Through collaborative efforts and joint partnerships, WBG further increases its development impact.


(2) Our focus on Frontier Technology Exploration and Experimentation explores high-potential frontier technologies, rapidly validate their viability, and assess their scalability potential and readiness. We then incubate and accelerate their growth through close collaboration with ITS, WBG (Operations, Corporate) teams, and strategic partners. We keep ITS and WBGcutting edgeby exploring, testing, and responsibly adopting frontier technologies.


Role Purpose:
The IT Program Analyst is responsible for enhancing organizational effectiveness by supporting seamless coordination across their respective organization, supporting leadership decision-making, and ensuring clarity, consistency, and timely execution of priorities. With guidance, this role supports focal points who act as an action orchestrator, information source, clearance provider, and referral point-to maintain alignment, streamline communications, and strengthen operational flow across the organization.

Role Scope & Distinction:
The IT Program Analyst delivers comprehensive business administration and proactive executive support to the Manager of the ITS Technology Innovation Office. This includes ensuring efficient operations and coordinating logistics with both the ITSTI Lab and the department. The role encompasses oversight of resource monitoring and the preparation of associated reports, contributing to the smooth functioning of the office.

In fulfilling these responsibilities, the analyst works in close partnership with colleagues from the ITS VP Front Office, as well as members of the Leadership Advisory and Leadership Assistants teams. This collaboration supports effective communication and alignment across leadership and administrative functions.

The ITSTI role extends to supporting departmental administration and operations, as well as providing direct assistance to the ITS Manager.

Additionally, the analyst serves a complementary role as a Junior Scrum Master, helping to implement Agile practices, facilitate team coaching, remove obstacles, drive performance improvement, and maintain alignment among stakeholders.

Established and productive individual contributor;

• Work is varied and somewhat difficult in nature, requiring evaluation, original thinking, and various written outputs, with some accountability for results.
• Conducts research and analysis on difficult, but well-defined tasks; articulates issues and recommends solutions.
• May influence others within the area of responsibility through explanation of facts, policies and practices.
• May provide guidance and assistance to entry-level professionals and/or support teammates.
• Requires knowledge and effective application of fundamental concepts and practices within a specialty area.

Key Responsibilities:
Coordination & Liaison
• Support coordination between the organization and leadership front offices, advisory teams, and other counterparts & key partners.
• Accompany leaders, when appropriate, to assist capturing action items and stay informed on organizational and cross-organizational matters.
• Support leadership by assisting content preparation that accelerates review and decision making.
• Coordinate complex calendars, resolve scheduling conflicts, organize meetings and logistics, prepare briefing materials in hard copy or OneDrive/Outlook, and maintain organized filing systems for all relevant documents.
• Monitor communications in various communications channels on behalf of ITSTI Manager and Department.

Action Orchestration & Workflow Management
• Serve as a point of contact for internal and external inquiries relating to ITSTI Manager, Department Admin and operations ensuring timely and accurate responses.
• Support monitoring the flow of work, including the collection, coordination, and reporting of initiatives and updates.
• Support follow through on actions, decisions, and commitments with leaders and teams.
• Support administrative and coordination of processes and information flow with key liaisons across HR, Legal, Budget and Planning, Procurement, and ITS.


Enhance Operational Performance and Reporting
• Drive activities linked to the ITSTI annual calendar of events and milestones, ensuring timely milestone delivery in line with ITSBA and ITS Calendar and events
• Create visibility and transparency to reporting of organizational performance.
• Coordinate the gathering and collaboration on data analysis to aid decision-making and performance reporting.

Department Administration & Operations
• Maintain departmental records for accessible reference; update folders, databases, and files regularly.
• Prepare agendas, record minutes with suitable AI tools, manage follow-ups, organize event logistics, and coordinate and support the organization of workshops, seminars, and events related to technology innovation.


Supports Program Planning & Delivery
• Enables self-organized Agile teams and effective delivery through Lean-Agile and Kanban methods; co-leads Agile/SAFe ceremonies to foster team collaboration and continuous improvement.
• Uses performance metrics to identify productivity barriers, supports cross-team coordination, and oversees project timelines, budgets, deliverables, and escalation.
• Coordinates PI planning, collaborates on program plans, assists backlog refinement, manages sprint dependencies, ensures strategic alignment, and contributes to technology innovation.

Asset & Resource Coordination

• Assist with HR coordination by supporting the onboarding of new employees and consultants. Work with ITS front office and departments to ensure smooth communication and efficient cross-department operations.
• Handle core HR administrative tasks including office space, asset management, PCard processing, software licensing, office supplies, purchase orders, and consultant contracts. Track and report resource use and inventory for operational efficiency.
• Support procurement and management of technology tools and equipment needed for departmental and organizational functions.
Research & Analysis
• Collect and interpret information to support strategic decisions and ITSTI's leadership in development technology.
• Research potential partners, new technologies, and trends for ITSTI's strategy.
• Review engagement data and event results to spot patterns and suggest improvements.
• Summarize complex info into briefs, summaries, or visuals for leaders and stakeholders.
• Compare ITSTI's activities to peers and industry standards.

Continuous Improvement
• Incubate new methods to evolve the departmental functions and design digital innovations that support automation of the new processes.
• Look for opportunities for business process redesign and automation to promote operational efficiency.

Any other duties assigned.

Selection Criteria

Bachelor's or Master's degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor's Degree with a minimum of 1 year of related work experience).

Core Skills and Capabilities:
Possess 5 to 10 years of experience providing administrative or program support, ideally within technology-driven environments. This background ensures familiarity with the unique challenges and requirements of supporting initiatives in fast-paced, innovative settings.

Strong organizational abilities and effective time management are essential. Candidates must demonstrate a proven talent for prioritizing tasks efficiently, ensuring that key responsibilities and deadlines are consistently met.

Excellent written and verbal communication skills are required. The ability to work both independently and collaboratively within dynamic, fast-paced team environments is crucial for success in this role.

Recommended Certifications:


- SAFe Agilist (SA)

NOTE : **This internal requisition is open to WBG staff only (including short-term and extended term consultants/temporaries). External candidates are requested not to apply. In case anexternal candidate applies, their application will not be considered.**

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.