Low Voltage Field Operations Manager

Company Overview

Our client is an IT and Voltage Services provider with expertise in deep niche education, real estate, and construction markets. They lead with integrity and transparency, while offering innovative solutions and excellent customer-focused experience.

Position Overview

Our client is currently seeking an experienced Field Operations Manager to lead and develop our Low Voltage field technicians. This role requires an understanding of low voltage systems (CCTV, access control, AV, networking, etc.) and the ability to manage and lead a team of people to technical excellence.

As the senior technical authority in the field, you will be responsible for training, coaching, and elevating our technicians while ensuring all installations meet company standards. You will serve as the primary resource for technical guidance and escalation, helping to build a more capable, confident, and consistent field team.

Office Location: Lakewood, NJ

Schedule: This is an in-person, full-time exempt position. Employees are expected to manage their schedules to fulfill role responsibilities and company needs, including travel to sites and off-hours support when necessary.

Salary: $150,000+ annually

Benefits: Health, Dental, Vision, 401(k), PTO

Key Responsibilities

Team Leadership & Development

• Lead, coach, and mentor field technicians to improve performance and confidence
• Conduct regular one-on-one meetings focused on growth and development
• Support hiring, onboarding, and ongoing technician evaluations
• Create clear career paths and progression opportunities for field staff

Training & Technical Excellence

• Develop and deliver ongoing training programs for technicians
• Improve both technical and communication skillsets across the team
• Identify skill gaps and implement targeted development plans
• Ensure technicians are equipped to execute work to company standards

Quality Standards & Field Audits

• Establish, enforce, and continuously improve installation standards
• Conduct field audits and site visits to ensure consistency and quality
• Reduce repeat issues by addressing root causes and reinforcing best practices

Technical Leadership & Escalation

• Serve as the final escalation point for complex technical issues
• Provide hands-on coaching in the field when needed
• Drive faster resolution of technical challenges across projects

Team Alignment & Performance

• Lead quarterly team meetings focused on performance, alignment, and growth
• Promote accountability and consistency across all field operations
• Strengthen collaboration between field technicians, Project Managers, and leadership

Qualifications

Experience

• 3–5+ years of experience in the Low Voltage industry
• Previous experience leading, mentoring, or training field technicians
• Experience working on commercial low voltage installations

Technical Knowledge

• Strong understanding of low voltage systems (CCTV, access control, structured cabling, AV, networking)
• Ability to troubleshoot and resolve complex technical issues in the field
• Deep knowledge of installation standards and best practices

Leadership & Coaching Skills

• Proven ability to develop and elevate team performance
• Strong mentoring and coaching capabilities
• Ability to identify and close skill gaps across a team

Communication Skills

• Clear and professional communication with technicians, leadership, and cross-functional teams
• Ability to provide constructive feedback and guidance in real time

Soft Skills

• Strong organizational and people leadership skills
• Ability to thrive in a fast-paced, evolving environment
• Proactive problem-solving mindset
• Adaptability and strong decision-making ability

Compensation

The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.

EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client.