Customer Service Specialist - Windermere

Overview Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma. Responsibilities Answer incoming customer calls in a courteous and professional manner. Resolve customer inquiries, requests, billing questions, and schedule service. Welcome prospective new customers interested in learning about our services. Make a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may include daily reporting, updating customer account information, accounts payable, human resource paperwork, payroll processing, and other related tasks. Qualifications High School Diploma or GED at a minimum Previous experience with customer service on the phone Strong problem‑solving skills Excellent computer, typing, and 10‑key skills Time management talent and a sense of urgency Compensation & Benefits Hourly pay: $16 - $18 per hour. Benefits include Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short‑term and long‑term disability, and more. Equal Opportunity Employer Massey Services is an Equal Opportunity Employer and a Drug‑Free Workplace. #J-18808-Ljbffr Massey Services, Inc.