Guest Service Agent

Job Description

Job Description

Description: Make Every Guest Feel at Home

Do you love meeting new people, and creating exceptional guest experiences? Join our team as a Guest Service Agent and become the welcoming face of the Residence Inn by Marriott.

In this role, you'll be the first person guests meet when they arrive and the last person they see when they leave. Your friendly personality, attention to detail, and commitment to outstanding service will help create memorable stays and lasting impressions.

Whether you're helping a family check in after a long day of travel, assisting a business guest with local recommendations, or ensuring a smooth departure, you'll play an important role in delivering the hospitality our guests expect and deserve.

Why Join Us?

At Residence Inn by Marriott, managed by Duprey Hospitality, we're passionate about hospitality and creating rewarding career opportunities. Based in Concord, Duprey Hospitality is a respected hotel management company operating premier brands including Marriott, Hilton, and Choice Hotels. When you join our team, you'll become part of a company that values teamwork, professionalism, and exceptional guest service.

What You'll Do

• Welcome guests with a warm, professional, and friendly attitude.
• Create positive first impressions during check-in and throughout each guest's stay.
• Answer phone calls and guest inquiries regarding hotel services, amenities, directions, and local attractions.
• Manage reservations, including booking, modifying, confirming, and canceling guest stays.
• Maintain accurate guest records and room availability information.
• Process guest check-ins and check-outs efficiently and accurately.
• Handle billing, payments, and cash transactions with attention to detail.
• Assist guests with luggage when needed.
• Coordinate restaurant reservations, transportation arrangements, and local entertainment recommendations.
• Promote hotel and Marriott loyalty programs and special offers.
• Complete daily shift responsibilities and operational checklists.
• Collaborate with team members to ensure a seamless guest experience.

Requirements:

What We Are Looking For

• High school diploma or GED equivalent.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Comfortable using basic math skills, including addition, subtraction, multiplication, and division.
• Strong problem-solving abilities and professional judgment.
• Must be available to work evenings and weekends.

Preferred Qualities

• Positive, outgoing personality.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Passion for hospitality and helping others.

No prior hotel experience is required—we're happy to train the right candidate!

Seeking applicants interested in working Saturday and Sunday (2p-10p) and additional evening shifts as needed.

Join Our Team

If you're looking for an opportunity to build hospitality experience, meet people from around the world, and make a difference in every guest's stay, we'd love to hear from you. Apply today and start your hospitality career with Residence Inn by Marriott and Duprey Hospitality.

Duprey Hospitality and affiliates is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic under applicable law.