Dispatcher

Description

Fabian Oil - Full-Time Dispatcher

Fabian Oil is seeking a full-time Dispatcher to support our service and delivery operations. In this role, you will coordinate service appointments and fuel deliveries, manage parts and inventory, resolve billing or field disputes, and ensure a seamless experience for our customers. Strong organization, attention to detail, and clear communication are essential.

Key Responsibilities:

• Assign HVAC technicians to service jobs, and design efficient delivery routes using dispatch software.
• Communicate with customers regarding service, delivery, or billing issues, and resolve disputes professionally.
• Track technicians and drivers, ensuring timely job completion and real-time support for route, truck, or technology challenges.
• Coordinate parts orders, manage inventory, handle warranty claims, and track parts used or returned.
• Collaborate with drivers and technicians to optimize workflow, address issues promptly, and maintain operational efficiency.
• Calculate job cost estimates and assist with additional service or delivery-related tasks as needed.

Qualifications & Skills:

• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical, problem-solving, and critical thinking abilities.
• Effective time management and ability to prioritize multiple tasks.
• Adaptable, collaborative, and able to work independently when necessary.
• Commitment to maintaining confidentiality with sensitive customer information.

Why Join Fabian Oil?
You'll be part of a fast-paced, dynamic team where your coordination and problem-solving directly impact customer satisfaction and operational efficiency. If you enjoy keeping operations running smoothly and resolving issues proactively, this is the role for you.

Benefits for this position will include:

• Competitive pay
• ESOP benefits (Employee Owned & Operated)
• 401 (k) plan with company match
• Health Insurance
• Dental Insurance
• Generous PTO Plan
• 10 paid holidays
• Excellent discounts on our products if you live within the delivery area

As a Dispatcher, you will have access to private customer information; the ability to maintain confidentiality, on the highest level, is required.


Fabian Oil is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, gender, national origin, religious persuasion, marital status, sexual orientation, genetic information, political belief, or disability that does not prohibit performance of essential job functions.

Requirements

• Basic math skills
• Basic understanding of entry level computer software
• Strong problem solving and conflict resolution skills
• Strong written communication skills
• Accounting, banking, customer service, or management experience preferred but not required
• Motivated and organized
• Familiarity with digital filing programs
• Experience with Excel, Teams, and Outlook or similar programs
• Experience with General Assistance programs preferred