Operations Manager

Seeking a US Veteran, Guardsman, Reservist, and/or Military Spouse for an Operations Manager opportunity with our client, a logistics company specializing in delivering critical shipments in a 24/7/365 operation. The Operations Manager will oversee daily dispatch operations, lead and develop the operations team, and ensure efficient, cost-effective, and on-time performance while meeting client expectations and maintaining compliance with company policies. This role requires strong leadership, communication, and problem-solving skills, along with experience in transportation, logistics, or dispatch operations.

Pay: $75,000+/year, depending on experience

Working Hours: Monday–Friday, 9:00 AM–6:00 PM (flexible), with 24/7/365 on-call availability for emergencies.

If you are a driven professional with logistics experience and a passion for operational excellence, we encourage you to apply!

Essential Duties and Accountabilities

• Lead, coach, and mentor the operations and dispatch team, providing ongoing feedback, guidance, and training to support performance and professional development.
• Serve as a primary liaison between clients, independent contractors, and internal staff, addressing concerns, communicating expectations, and ensuring a high level of service.
• Manage hiring, onboarding, and ongoing training to maintain a knowledgeable, skilled, and effective workforce.
• Oversee the movement and transportation of critical shipments by road, air, rail, or sea, as applicable, ensuring efficient and timely delivery.
• Monitor operational performance and identify opportunities to streamline processes, improve efficiency, and maintain cost-effective operations.
• Maintain accurate administrative records, files, and operational documentation while following established clerical and office procedures.
• Utilize Microsoft Word, Excel, Outlook, Transportation Management Systems (TMS), and dispatching software to support daily operations, communication, scheduling, and recordkeeping.
• Promote a strong focus on customer service, operational safety, and accountability across the team.

Requirements

• US Veteran, Guardsman, Reservist, and/or Military Spouse highly encouraged to apply.
• Associate degree or equivalent combination of education, training, and experience required.
• 2–4 years of experience in operations, logistics, transportation, or dispatch operations required.
• At least 2 years of managerial or team leadership experience, including employee training and development, required.
• Proficiency in Microsoft Word, Excel, Outlook, TMS systems, and/or dispatching software required.
• Valid driver's license with a clean Motor Vehicle Record (MVR) required.
• Successful completion of background checks and drug screening required.

Easterseals DC MD VA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.