Associate Director, CRM Software Engineering

Role Description

The Associate Director, CRM Software Engineering will provide leadership in the areas of core CRM platform capabilities, software design & architecture, and software development that supports client software delivery. This role requires the ability to bridge the gap between specific business needs and technical solutions that deliver successful client and patient outcomes.

• Develop and plan all CRM platform implementations, as it applies to all phases of the software development lifecycle.
• Leadership role in the technical design and implementation of CRM platform solutions.
• Participate in all aspects of the System Development Life Cycle (SDLC).
• Work with all UBC technology units and affiliates as appropriate, in the design and implementation of technical solutions and capabilities.
• Participate in the design of UBC’s infrastructure and software development environments.
• At times, may be required to participate in the support of UBC’s infrastructure, including troubleshooting and upgrades.
• Develop and maintain a “team based” software development environment. Recommends and implements tools associated with team-based software development.
• Participate in the demonstration of technical capabilities to UBC technical, operations, and client stakeholders as needed.
• Develop and measure application development practices.
• Responsible for resource management across all platform development resources.
• This is an internal technical-facing role to ensure the delivery of software solutions to meet and exceed client requirements.
• Stakeholder Management: The capacity to translate complex business goals into actionable system architecture.
• Change Management: Guiding smooth user adoption and continuous improvement to ensure teams use the system.

Qualifications

• BS degree in Computer Science, Information Systems, or related fields, or an equivalent combination of education & experience.
• Minimum of 10 years of software development oversight working in a technical environment & a minimum of 3 years of people leadership experience.
• Dynamics 365 Mastery: Deep knowledge of working with Customer Engagement (CE) modules, specifically D365 Sales, Customer Service, and Marketing.
• Integration Capabilities: Understanding of how to bridge Dynamics 365 with third-party software, legacy systems, and Microsoft Azure cloud services.
• 3 years of experience with Power Platform & Dataverse: Proficiency in building custom apps, automated workflows, and virtual agents using Power Apps, Power Automate, and Microsoft Dataverse.
• Demonstrates an innovation mindset by continuously seeking better ways to solve problems, differentiate solutions, and apply the most effective technologies.
• Must have a working knowledge of software architecture and design patterns.
• 5+ years’ experience working in the Microsoft Azure Cloud.
• Must be detail-oriented and able to take a job to a successful conclusion.
• Must have excellent interpersonal, verbal, and written skills and be able to perform multiple tasks.
• Ability to effectively communicate with both technical and non-technical individuals.
• Must be flexible with work hours.
• In-depth knowledge and hands-on experience with all phases of an SDLC.
• Excellent application documentation skills.
• Solid understanding of Agile software development principles.
• Extensive working knowledge of the Microsoft .NET stack, including but not limited to Microsoft Visual Studio, TFS/Azure DevOps, Visual Basic or C#, Web-Based Development Frameworks (such as ASP.NET, WebForms, MVC, Angular, Node.js) and Web Services/API development.
• Extensive working knowledge with Relational Database Management Systems, especially Microsoft SQL Server or Oracle.

Benefits

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match
• Tuition reimbursement (after 90 days of employment)
• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short-term disability (after 90 days of employment)
• Long-term disability
• Life insurance
• Discount programs