Collision Service Representative - Ferman Buick, GMC of Wesley Chapel

Collision Service Representative - Ferman Buick, GMC of Wesley Chapel

An excellent starting salary awaits when you come on board as a Collision Service Representative, on track to become a Collision Estimator. The ideal candidate enjoys working with people, has a knack for math and numbers, loves being around cars while our technicians restore vehicles to their pre-damage condition. We're seeking candidates who present a positive attitude, are self-motivated, can multi-task effectively in a fast-paced environment. Honesty, integrity, job commitment and the drive to succeed are the qualities you possess.

With 6 state-of-the-art Collision Centers, Ferman is one of the largest employers in the Tampa Bay area and one of the most forward-thinking and progressive automotive groups in the industry. Responsibilities include:

• Train to become an Experienced Collision Estimator.
• General administrative and Guest service tasks.
• Answer phone calls.
• Greet Guests.
• Check-in damaged vehicles to be repaired.
• Communicate with Guest and update them on vehicle repair status.
• Assist Estimators with administrative paperwork.
• Balance vehicle repair orders.

Qualifications & Skill Requirements:

• Accuracy and proficiency with numbers.
• Automotive Experience Preferred
• Enjoy meeting people and providing excellent Guest service.
• Bi-lingual with proficiency in both English and Spanish highly desirable.
• Desire to achieve Consumer Satisfaction scoring at or above company required levels.
• Excellent verbal & non-verbal skills, listening skills and ability to problem-solve.
• High school diploma or GED equivalent preferred.
• Must have a valid US government issued Driver's License, safe driving record and eligible to work in the United States.
• Must be able to pass a pre-employment background screening and drug test.

About Ferman:

Established in 1895, Ferman soon became Tampa's first retail automobile dealer. Today, we're one of the largest employers in the Tampa Bay area with locations throughout Hillsborough, Pasco and Pinellas counties representing 12 brands of automobiles - BMW, Buick, Chevrolet, Chrysler, Dodge, Ford, GMC, Jeep, Mazda, MINI, RAM and Volvo Cars. Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service, Selection and Value assuring 100% Guest Satisfaction. It's simple. But it makes us different. When you become part of the Ferman Team, you'll join a company with a friendly, family-like atmosphere, significant opportunity for advancement with regard to income, responsibility and leadership, and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and you'll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our business. Ferman Core Values Maintain Ferman Standard of Ethics at all times. Embrace a Winning Team SpiritBe PositiveLead by Example. Follow the Golden Rule - "Do Unto Others As You Would Have Them Do Unto You".

Our Benefits & Perks:

• Competitive salary commensurate with experience.
• Excellent growth and opportunities for advancement.
• Modern, state-of-the-art Service facilities.
• Paid training and education to achieve, and maintain, any job certifications required.
• 401K with company participation.
• Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
• Short-term & long-term disability insurance available.
• HSA (health savings account).PTO (paid time off).
• Employee pricing for new & used vehicles, service and parts.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.