AV Technician III

AV Technician III - Astreya Logo### AV Technician IIIApply: San Francisco, CA: Full time: Posted Today: End Date: November 23, 2026 (18 days left to apply): R0018247**What this Job Entails:** The AV Technician III will join our expanding team onsite with one of ourglobal clients. The technician will provide operational support and upkeepfor corporate AV/VC environments and will work independently to maintainreliable meeting-room and event experiences. The AV Technician III willconfidently analyze and resolve AV issues using strong technical diagnosticskills, coordinate complex escalations, and provide guidance toless-experienced team members. Technical responsibilities includeconference room support, preventive maintenance, audio, video, conferencingtechnology, digital signage, high-profile event support, inventory, andservice-ticket management. Occasional travel to other client offices may berequired. **Scope:** - Works independently on assignments that require considerable judgmentand initiative.- Takes ownership of assigned AV issues through resolution orappropriate escalation.- Makes practical recommendations for resolving recurring equipment androom-support issues.- May serve as an escalation resource for less-experienced technicians.- Provides technical guidance and shares knowledge with other teammembers.- Works within established guidelines while remaining accountable forthe quality and timeliness of assigned work. **Your Roles and Responsibilities:** - Maintain the daily operational readiness of conference rooms, meetingspaces, event spaces, and other AV-supported areas.- Perform scheduled room checks and preventive maintenance on displays,cameras, microphones, speakers, control panels, conferencing equipment,digital signage, and presentation systems.- Respond to AV support tickets and service requests while meetingestablished SLAs and ticket-update requirements.- Independently troubleshoot routine, moderately complex, and recurringaudio, video, conferencing, connectivity, room-control, and presentationissues.- Take ownership of assigned AV issues and ensure appropriatefollow-through with users, internal teams, or vendors.- Support corporate videoconferencing platforms and associated roomequipment.- Reboot, reconnect, swap, or replace approved AV peripherals, cables,adapters, and other field-replaceable components.- Verify normal room operation following equipment replacement, vendorservice, or approved system updates.- Gather diagnostic information and escalate programming, network,infrastructure, and major hardware issues to the appropriate internal team,vendor, or manufacturer.- Coordinate with AV engineering, network, facilities, and vendors whenresolving complex or recurring issues.- Review recurring room problems and ticket history to identifypotential equipment or reliability concerns.- Recommend equipment replacement, preventive-maintenance actions, orsupport-process improvements based on observed issues.- Maintain accurate room documentation, equipment records, known-issueinformation, troubleshooting procedures, and service-ticket history.- Contribute to room checklists, knowledge-base articles, supportprocedures, and troubleshooting guides.- Manage AV inventory, including spare equipment, adapters, cables,batteries, loaner equipment, stock levels, RMAs, and DOA products.- Perform equipment setup, pre-event checks, rehearsals, live support,and breakdown for meetings and corporate events.- Provide a high level of technical support during executive meetings,high-profile events, and service-impacting incidents.- Make time-sensitive troubleshooting decisions within theresponsibilities of the role to minimize meeting and event disruptions.- Liaise with cross-functional teams and internal users before andduring events.- Interface with end users, vendors, and manufacturers to address AVrequests, service issues, and equipment repairs.- Assist users with operating conference room, presentation, andvideoconferencing systems.- Provide hands-on guidance and troubleshooting assistance toless-experienced technicians.- Follow all client policies, standards, safety guidelines, and supportprocedures.- Perform other duties as required. This list is not intended to be acomprehensive inventory of all responsibilities assigned to this position. **Required Qualifications/Skills:** - High school diploma or general education degree (GED) and 5 to 8 yearsof related experience and/or training, or an equivalent combination ofeducation and experience.- Experience supporting and maintaining corporate AV, videoconferencing,meeting-room, and event environments.- Strong understanding of AV signal flow, conference room technology,room-control systems, cabling, and device connectivity.- Ability to troubleshoot displays, cameras, microphones, speakers,control systems, presentation equipment, digital signage, andvideoconferencing systems.- Demonstrated ability to independently resolve moderately complex andrecurring AV issues.- Ability to identify when an issue requires escalation to an engineer,programmer, network team, vendor, or manufacturer.- Experience providing AV support for executive meetings, high-profileevents, presentations, and hybrid meetings.- Demonstrates good judgment when selecting troubleshooting methods anddetermining appropriate next steps.- Ability to organize and prioritize multiple AV incidents, servicerequests, room checks, and event-support requirements.- Ability to remain calm and communicate clearly during time-sensitivemeetings and events.- Excellent written and verbal communication skills.- Strong customer service skills and the ability to work effectivelywith executive-level users.- Ability to read and understand AV system diagrams, room documentation,equipment manuals, and troubleshooting procedures.- Ability to document troubleshooting steps, resolutions, andescalations clearly and accurately.- Ability to work day, evening, or weekend shifts and travel to supportevents when required.- Must have a valid driver’s license and safe driving record. **Preferred Qualifications:** - AVIXA CTS or another relevant AV certification.- Manufacturer-specific AV training or certifications.- Experience supporting Crestron, Extron, Q-SYS, Biamp, Microsoft TeamsRooms, Zoom Rooms, or similar corporate AV technologies.- Experience with AV monitoring, room-management, inventory, orservice-ticketing platforms. **Salary Range**$23.49 - $37.10 USD (Hourly)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law #J-18808-Ljbffr Astreya