EQUIPMENT SERVICE TECHNICIAN

Job Description

Job Description

Position Summary
Flexpak is seeking an Equipment Service Technician to join our Colorado team and help keep our customers’ operations running smoothly. As a growing packaging company, we build lasting customer relationships by delivering on our promise to Expect Extraordinary.

If you enjoy hands-on troubleshooting, solving mechanical challenges, and working directly with customers, this role offers the opportunity to put your technical skills to work across a variety of automated packaging equipment. You’ll install, diagnose, repair, and maintain equipment at customer locations, provide preventive maintenance and basic operating training, and coordinate parts and service records. Through customer visits and factory training, you’ll expand your equipment knowledge while helping customers reduce downtime and get the most from their packaging systems.

Key Responsibilities

Equipment Service and Maintenance

• Install, diagnose, repair, and service automated packaging equipment and tooling at customer locations.
• Perform preventive maintenance and troubleshoot issues using technical manuals and manufacturer resources.
• Prepare, submit, and maintain accurate work orders, service records, and parts-order documentation.

Customer Support and Communication

• Communicate service outcomes and follow-up needs to customers, the sales team, and business partners.
• Provide customers with basic equipment operating training.
• Build and maintain effective customer relationships through clear, professional communication.

Parts and Workshop Management

• Source and order replacement parts for equipment.
• Maintain an organized inventory of parts and tools.
• Maintain a safe and organized workshop.

Travel and Safety

• Safely operate a company vehicle when traveling to customer locations.
• Attend factory training sessions and participate in occasional overnight travel for customer visits and training.

Qualifications

• Minimum of three years of experience as a mechanical technician or equivalent technical service experience.
• Knowledge of equipment maintenance, repair, and troubleshooting.
• Valid driver’s license.
• Ability and willingness to travel to customer locations, including occasional overnight travel and factory training.
• Proficiency with CRM platforms, ERP systems, and Microsoft Office applications, including Excel, Word, and Outlook.
• Strong organizational, multitasking, time-management, and problem-solving skills.
• Clear, professional communication and strong interpersonal skills.
• Ability to perform the essential functions of the job, with or without reasonable accommodation, including climbing, crawling, crouching, kneeling, lifting, pulling, pushing, reaching, standing, stooping, walking, and repetitive hand movements; using tools and handling parts; and communicating and observing equipment operation.

Preferred

• Technical service experience in the packaging industry or a related field.

Key Competencies

• Technical Troubleshooting and Problem Solving
• Customer Focus and Relationship Management
• Initiative and Accountability
• Organization and Time Management
• Collaboration and Communication
• Safety Awareness

Benefits
At Flexpak, we believe in taking care of our team, which is why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our benefits include medical, dental, and vision coverage, company-paid life insurance, voluntary life & ADA insurance, a 401(k)-retirement plan, a Health Savings Account with employer contributions, and voluntary accident insurance. We also provide opportunities for growth and development in a workplace guided by our EOW Core Values: Expect Extraordinary, Own It, and Win Together. Grow Together. These values shape how we serve our customers, take responsibility, and support one another’s success. Join us and experience what it means to be part of an extraordinary team!

PTO
Flexpak offers a PTO program to eligible employees, starting after their initial 90 days of service. PTO accrual is based on length of service, with employees earning between 32 and 112 hours annually, depending on tenure. PTO can be used for personal time, illness, or emergencies, and scheduling is subject to supervisory approval, except where applicable law provides otherwise. Colorado employees are entitled to a payout for unused, accrued PTO upon termination, as required by state law.

Additionally, Flexpak provides paid leave for health and safety needs in accordance with the Colorado Healthy Families and Workplaces Act (HFWA). HFWA leave accrues from the first day of employment at a minimum of one hour for every 30 hours worked, up to 48 hours per year, and may be used as accrued without a 90-day waiting period. Specific details will be provided upon hire.