Seasonal Donor Relations Associate

LHH Recruitment Solutions has partnered with a mission-driven nonprofit organization is seeking Seasonal Donor Relations Associates to support operations during peak giving season. This role is ideal for candidates who enjoy a fast-paced, client-focused environment and are passionate about delivering a strong customer experience. The organization specializes in donor-advised funds, helping individuals manage and direct charitable giving.

Job Title: Seasonal Donor Relations Associate (Hybrid)

Location: Jenkintown, PA (Training) → Conshohocken, PA (Hybrid)

Pay Rate: $20–$23/hour

Schedule: Monday–Friday (multiple shifts available)

Assignment Duration: Mid- late July through mid-January

Key Responsibilities:

• Serve as the primary point of contact for donor and client inquiries via phone and email

• Manage high-volume interactions: approximately 60% Salesforce case management and 40% inbound calls

• Assist donors with account access, platform navigation, and donation processing

• Communicate with donors, financial advisors, and internal teams

• Accurately document all interactions in Salesforce

• Troubleshoot account and system-related issues and escalate when necessary

• Maintain consistent follow-up to ensure resolution of inquiries

• Participate in training sessions, team meetings, and ongoing development

Qualifications:

• 1–3 years of customer service experience (required)

• Experience in financial services, call center, retail, or client-facing roles preferred

• Strong verbal and written communication skills

• Detail-oriented with strong organizational abilities

• Ability to multitask and navigate multiple systems

• Comfortable interacting with high-net-worth individuals and external partners

• Tech-savvy; Salesforce experience is a plus

• Positive, professional, and customer-focused mindset

Schedule & Hours:

• Typical shifts include: 8:30am-5pm, 10:30am-6pm, and 11:30am - 7pm

• Flexibility required during peak season (November–December)

• Overtime opportunities available during peak periods

Training & Work Environment:

• Onsite training in Jenkintown, PA

• Hybrid schedule after training, based in Conshohocken, PA

• Business casual environment

• Strong team support with hands-on training and development

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance