Food and Beverage Staff

Job Description

Job Description

Job Title: Food & Beverage Staff
Department: Food & Beverage
Location: Craig's Cruisers - Grand Rapids, MI
Position Type: PT Hourly

Company Overview:

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary:

Food and Beverage Staff are friendly, upbeat individuals with a desire to help guests enjoy a great dining experience. This position is responsible for ensuring each guest receives a warm and sincere greeting, taking orders quickly and efficiently, thorough knowledge of the menu, seating guests in appropriate sections, anticipating guests' needs, assisting server and busser staff when necessary, bidding each guest a warm and sincere farewell. 

Key Responsibilities:

• Energizes people and is passionate about guest service. 
• Empowers him/herself to handle guest complaints immediately, exceed guest expectations, and informs management to ensure follow up. 
• Works flexible hours, reports to work on time and complies with company dress code. 
• Responds well to a strong training culture which will result in being coached by supervisors and managers consistently. 
• Completes all other duties as assigned. 
• Committed to working in any facility and any function within his/her primary job classification. 
• Thoroughly knowledgeable on menu and food preparation. 
• Greets guests in a timely and professional manner, escorts guests to tables. 
• Supports servers on the floor with bussing dirty tables, cleaning floors, arranging tables, and filling water glasses. 
• Thanks guests by name for their visit and invites them to return. 
• Maintains a cleanliness of foyer, including but not limited to outside-perimeter cleanliness, music types and sound levels, lighting, temperature, hourly floor cleanliness, and spot cleaning, etc.   
  Requirements:
• Position requires consistent activity, such as walking, bending and lifting 
• Must be able to work holidays and weekends 
• Employment may require background check 
• Must be 16 years or older 

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 

Five Star Parks & Attractions participates in the E-Verify program.

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