Junior Service Technician

Junior Service Technician

VLCM Salt Lake City Utah Full-time hourly $19-$21 per hour

VLCM is seeking a Junior Service Technician to join our Services team. This entry-level role combines basic support for VLCMs internal users with the initial triage of inbound customer service requests.

Working under the direction of VLCMs technical lead and other experienced resources the Junior Service Technician will gather information route requests complete documented support tasks and assist customers with basic technical issues. This is an opportunity to build practical IT experience while learning from an experienced technical team.

Ticket intake and customer coordination

• Monitor inbound service requests and perform the initial review of each ticket.
• Verify customer contact site and equipment information and gather any missing details.
• Acknowledge customer requests and help coordinate scheduling and basic status updates.
• Categorize document and route tickets using established procedures and escalation guidelines.
• Maintain accurate ticket notes statuses assignments and scheduling information in ConnectWise.

Internal and entry-level technical support

• Provide basic technical support for VLCMs internal users using documented procedures.
• Assist with workstation setup software installation equipment staging inventory and documentation.
• Assist customers with basic issues under the direction of the technical lead or another qualified resource.
• Escalate issues that require additional experience access or technical authority.
• Assist and shadow senior technicians on internal work and customer projects.
• Help maintain clear technical documentation and repeatable support procedures.

WHAT WERE LOOKING FOR

• A strong customer service mindset and a professional helpful communication style.
• An interest in technology and a genuine desire to learn and grow in an IT career.
• Basic familiarity with computers Windows Microsoft 365 common business software and networking concepts.
• Strong organization attention to detail and the ability to manage several requests without losing track of follow-up.
• The ability to follow documented processes accurately record work and ask for help when needed.
• Good written and verbal communication skills.
• The judgment to protect confidential internal and customer information.
• A high school diploma or equivalent. Related education technical training or hands-on experience is helpful but not required.
• Zero to one year of professional IT experience. Customer service internship lab or personal technical experience is welcome.
• Entry-level certifications such as CompTIA A are helpful but not required.

A ROLE DESIGNED FOR GROWTH

This is a supervised entry-level position. The Junior Service Technician will not independently own complex technical issues customer projects security systems or major technical decisions. As technical skills and independence develop the employee will have the opportunity to take on more advanced work and progress toward a higher-level technical role.

At VLCM you will work alongside experienced professionals who value curiosity teamwork follow-through and excellent service. This role is a strong starting point for someone who wants to build a long-term career in technology.

Required Experience:

Junior IC