Patient Financial Services Representative

Job Description

Job Description

Description:

***On-Site***

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance. 

Revco has a performance-based incentive plan, that includes a monthly bonus, as well as a hybrid in office/work from home opportunity.

Pay: $16/hr. plus incentive program

Other Benefits Include:

• Medical, Dental, Vision, Life      and Disability Coverage
• 401(k) Savings Plan with      Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Monthly Bonus Plan 
• Hybrid opportunities

As a valued team member your responsibilities will include:

• Answering inbound calls from      patients and addressing any inquiries, concerns, or requests with empathy      and professionalism. 
• Assisting patients with      insurance inquiries, claims, and billing matters.
• Providing information about      medical procedures, services, and general healthcare inquiries.
• Documenting      patient interactions and updating relevant systems according to      established guidelines.

To excel in this role, you should possess the following qualifications:

• Excellent communication      skills, both verbal and written, with a compassionate and patient-centered      approach.
• Strong problem-solving skills      and the ability to handle challenging situations with empathy and      professionalism.
• Ability      to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or      equivalent.
• Proficient in basic computer      applications and the ability to learn new software quickly. 
• Empathy, compassion, and a      genuine desire to help others.
• Strong      attention to detail.

So, if you are ready to make a difference and join our industry leading team please apply today!