Advanced Medical Support Assistant

Medical Support Assistant

Duties include but are not limited to:

• The Advance MSA participates in the daily team meetings where the group reviews individual patient requirements and formulates a plan for delivering the optimal level of care in the appropriate setting. To this end, the incumbent supports the team by finding solutions within his/her scope of responsibility in order to resolve patient needs or expedite delivery of patient care. As a member of the team, the Advance MSA has a collective responsibility with other team members for the ongoing care of all patients served by the team. The incumbent will proactively engage with Veterans through multiple avenues to include MyHealtheVet (secure messaging), VetLink, VAOS, recall system or in person.
• Incumbent educates other members of the care team about scheduling protocol, including application of the Electronic Wait List (EWL), NEAR List and MISSION Act timeliness requirements. Incumbent provides information to and receives patients reporting for scheduled and unscheduled visits; processes and directs patients in an expedient and efficient manner. Incumbent is also required to administratively screen all Veterans to determine the nature of medical problems and provide administrative assistance as required.
• Duties require frequent data input and processing functions in VISTA/VS GUI for admissions, discharges, follow-up and/or referral appointment, means test, ICB capture and other administrative processes.
• The Advanced MSA coordinates with team members to review clinic utilization and ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, making necessary adjustments as needed. S/he develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• S/he may be tasked with assisting with communications with staff inside and outside the facility; communicating with non-VA medical facilities; processing secure messaging requests from the patient to the team; notifying patients of normal lab results; developing and managing a tracking system for follow up care such as consults, tests, etc.
• Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about share patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• AMSA will perform other duties as assigned.

Total Rewards of a Allied Health Professional

Total Rewards of a Medical Support Assistant

Work Schedule: This position is Temporary, Intermittent, Not-to-Exceed 2 years

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Insurance: May be eligible

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 21W72-A

Permanent Change of Station (PCS): Not Authorized