Community Health Liaison

Job Description

Job Description

Who We Are
Advantage is redefining what it means to be a pharmacy for people with serious behavioral health conditions. We specialize in serving patients with schizophrenia, bipolar disorder, substance use disorder, and related challenges—patients who are often overlooked by traditional healthcare systems. We provide advanced pharmacy services and wraparound care that ensure patients can access and stay on complex medications. We offer in-home and community-based injection support, help patients navigate insurance and prior authorizations, and work closely with providers to overcome barriers to treatment. By strengthening connections between patients, care teams, and support systems, we make it possible for people living with behavioral health challenges to achieve stability and long-term success.

Job Overview:

In the Community Health Liaison (CHL) role, you will work under the supervision of the Community Health Liaison Manager. You will support AHCS Enhanced Clinical and Support Service Programs by working directly with behavioral health patients in clinic, parole, and home-based settings to improve medication adherence and overall health outcomes. You will also assist in coordinating care with clinical and pharmacy teams, providing patient support services, and identifying gaps in care to enhance treatment effectiveness. Success in this role will be demonstrated by improved patient engagement, adherence to treatment plans, and measurable optimization of health outcomes.

Benefits:

• Vacation and Sick Pay

• Day shift schedule

• Nights and Weekends Off

• Medical/Vision/Drug Insurance

• Dental Insurance

• 401k Plan with Matching up to 5%

• Tuition Reimbursement Program

• Referral Bonus Program

• Life Insurance

• Wellness Resources

• 9 Holidays and 2 Floating Holidays based on tenure

Responsibilities:

• Conduct Enhanced Clinical Services to AHCS patients

• Offer MTM and other clinical services to patients to optimize care

• Conduct in person patient visits for enhanced services programs at partner organizations

• Communicate and coordinate care with patients' healthcare provider and care team
• Optimize outcomes in patient adherence and access to prescriptions
• Attend meetings and work with other clinical team members
• Complete required reporting requirements in a timely manner
• Act as liaison between patient and pharmacy to ensure medication adherence
• Assist pharmacy teams with insurance coverage lapses and benefit enrollment to ensure continuity of pharmacy care
• Collaborate with AHCS sales team on potential new referral source, leads, and customers
• Perform other tasks as required

Required Skills:

• High school diploma or equivalent

• Ability to work in a multi-cultural setting

• Proficiency in Microsoft Office

• Understanding of the behavioral health community

• Effective communication skills verbally and in writing

• Ability and willingness to provide emotional support, encouragement, and motivation to patients

Education and Experience:

• Experience working in a community-based setting for 1 to 2 years

• Previous experience in Medical Assistant, Community Health Worker, Social Worker, Pharmacy Technician, Pharmacy Clerk, or equivalent

• Successful completion of a Community Health Worker training program

• Medical terminology and/or healthcare background

Working Conditions:

• Full-time, typically requiring 40+ hours per week

• Field work will require driving

• Work is performed in a healthcare setting, including hospitals, clinics, and outpatient facilities, or visiting patient homes

• Ability to work flexible hours, including weekends and evenings as needed

Why Join Us
At Advantage, you’ll be part of a mission-driven organization that blends clinical expertise with compassion. We believe in meeting patients where they are—whether physically, emotionally, or financially—and providing care that restores stability and dignity.

If you want your work to directly improve lives, strengthen healthcare systems, and bring hope to people and families facing behavioral health challenges, Advantage is the place to make an impact.

Advantage Healthcare Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.